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InDesign CC 2018 hangs / crashes after startup???

New Here ,
Nov 15, 2017 Nov 15, 2017

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Please help! I have uninstalled and reinstalled InDesign CC 2018 and I still get the same result. I have also updated other Adobe programs e.g. Photoshop, Illustrator, After Effects, etc. I don't have any problems with any of the other programs. Only InDesign - I can not access master pages, or the toolbar, or edit anything in documents, it is just not responding. I have to force quit. Please advise???

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New Here ,
Nov 15, 2017 Nov 15, 2017

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Forgot to mention, when I do startup InDesign CC 2018, CPU runs between 90 -100%

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Community Expert ,
Nov 15, 2017 Nov 15, 2017

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New Here ,
Nov 15, 2017 Nov 15, 2017

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Hi Bill, thank you for your response. When I uninstalled I removed all preferences. I will also delete my InDesign caches folder to see if that works. Will keep you updated. Thank you.

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New Here ,
Nov 15, 2017 Nov 15, 2017

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Hi Bill, I uninstalled InDesign again with its preferences. I then checked and deleted both folders for
C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language> and
C:\Users\[User Name]\AppData\Local\Adobe\InDesign\Version [#]\<Language>\Cache
I then installed InDesign again. It was working fine for about 10 minutes, I was busy editing copy and it just stopped working, now it is back to not responding, with CPU for InDesign running at 60-70%

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Community Expert ,
Nov 15, 2017 Nov 15, 2017

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At this point it might be best for you to contact Adobe technical support. They would be more equipped with systemic recommendations than the user forum.

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Adobe Employee ,
Nov 15, 2017 Nov 15, 2017

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Hi,

Please can you try this as well : Crash fixes for October 2017 (13.0) release of InDesign CC

Do you have any variable fonts installed on your system?

Did you submit the crash report? I am assuming that your InDesign crashed and not hang.

-Aman

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New Here ,
Nov 16, 2017 Nov 16, 2017

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Thank you all for the advice and support, I did contact Adobe Technical Support, the problem seemed to be caused by 3rd party fonts.

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Community Expert ,
Nov 16, 2017 Nov 16, 2017

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Glad it got figured out.

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