Adobe XD Version 2.0 crashes when double clicking text

[JC-Design]

Since updating my Adobe XD version 2.0 today, my XD is consistently crashing when I double click on text.

This is preventing me from working.

Please fix this bug asap.

[CoreyRLucier]

Can you please provide your platform (are you on Mac or Windows) and details as to the version of the OS you are using?

[JC-Design]

Hi.

I am on Windows 10 Pro.

64-bit Operating System

Thanks.

[LR_McLister]

Hi Jason,

Sorry to hear that you are hitting this issue.  Could you please provide the specific version number for Win10?  It is available via the about dialog. It is available via

Start Menu > cog icon / Settings > System > About

You may then need to scroll down to see "Edition", "Version", and "OS Build"

Could you please include the device specifications as well?  They should be in the same About dialog.

Thanks

-Larry

[chenhao1820]

windows10 Professional Edition1703

[JC-Design]

Hi Larry,

Please see below for my Windows 10 Specs.

Cheers,

[olawalekari]

Had a subscription before XD update,now I tried to login it says no ctive subscription and XD doesnt open

[LR_McLister]

Hi Olawale,

Sorry you are experiencing a login issue. Could you please try signing in and out of the creative cloud application?  If that doesn't remedy the issue, could you please try rebooting your system?

Thanks!,

-Larry

[alexandrem20812463]

Same problem as JC-Design here, same specs!

Already tried uninstalling and reinstalling but that doesn't solve the problem.

[JC-Design]

It appears anything related to the type tool is causing it to crash. Whether I try to edit existing text or create new text.

[LR_McLister]

Hi Alexandre,

Sorry to hear that you are hitting this issue too.  Could you also please provide the specific version number for Win10?  As mentioned above, it is available via the about dialog. It is available via

Start Menu > cog icon / Settings > System > About

You may then need to scroll down to see "Edition", "Version", and "OS Build"

Also, please include the device specifications as well?  They should be in the same About dialog.

Thanks

-Larry

[alexandrem20812463]

[Colin Holgate]

For what it's worth, XD 2.0 is working ok in Windows 10 version 1709.

[BrianKinnett]

Same issue with text tool crashing the program. I have logged in and out and restarted my computer as well.

Adobe XD v.2.0.32.10

Windows 10 Pro v10.0.14393 Build 14393.1770

Version 1607

Dell Precision 7510 x64

i7-6820HQ CPU @ 270GHz

[LR_McLister]

Hey Brian,

Sorry you are hitting this as well. Your Win10 version probably has an update available.  Could you please check for Windows updates to see if that resolves it?  Just type "Check for Updates" in the search field, and it should bring up the Windows Update dialog.

Thanks,

-Larry

[alexandrem20812463]

I have a bunch of Windows updates too, I will try to update and get back to you

[LR_McLister]

Great, thanks Alexandre!

[alexandrem20812463]

Took me almost all afternoon to update and the problem still persists.

Hopefully an update is issued this week cause I'm losing precious days of work

I know on MAC the issue isn't present.

OS Build: 16299.64

[elainecc]

It seems like you're on a Windows Insider build (which is great information, btw). It's very likely this is an incompatibility between your OS and the GPU drivers, but the GPU drivers are normally updated against stable builds. Is there any way for you to try this on a Windows10 stable build instead of an Insider build?

[chenhao1820]

windows10 Professional Edition1703

[BrianKinnett]

Just updated - OS build 14393.1884

Still same issue unfortunately...

Thank you -

[elainecc]

Can you try updating your graphics card drivers? You should go to your graphics card manufacturer's website and apply the latest drivers, and not rely on Windows to provide the correct drivers for you.

Thanks,

-Elaine

[alexandrem20812463]

Hi, unfortunately that goes beyond my knowledge. I already sent a dump file to Debbie Suzuki which I hope will shed some light on the real issue. Will there be an update released for this as I am not the only one experiencing this bug. The software was working great as of yesterday.

[Ben Amies]

Hi Elaine,

I am having the same issue with using type in anyway.

Cant edit text or add text without a complete crash

- Windows 10 - 64 Bit - Build 16299

- Reinstalled XD

- Windows Updated Fully

- Graphics Drivers Updated from Manufacture Website

A quick fix would be greatly appreciated.

Thanks

[chenhao1820]

me too