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I've been at this for weeks. My After Effects does not open. The error it gives is:
"After Effect can't continue: unexpected failure during application startup"
I have uninstalled and reinstalled. Cleaned all fonts on mac. Updated mac. Updated every Adobe CC program.
I have talked to Adobe support three times. They took over my computer three times and could never
fixed it. (They even sent me to Apple support once.) I have clean uninstalled all of Adobe CC, used the cleaner tool,
deleted all extra files (as instructed by Adobe Support) and reinstalled. Same error message.
Mac info:
iMac (Retina 5k, 27 inch 2015)
OS X Yosemite version 10.10.5
16GB memory installed
3.3 GHz processor
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I have the same error. Did you manage to find a solution?
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No, not yet. And neither had Adobe it seems...
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Hi Brando,
I can escalate your case. PM me your Adobe ID, phone number, region, and best time to call. I'll do my best to help.
Thanks,
Kevin
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Thank you, but I fixed my problem. I was on macOS High Sierra GM Beta, I
upgraded to macOS High Sierra and fixed all my problem!
On Wed, Nov 15, 2017 at 19:37 Kevin-Monahan <forums_noreply@adobe.com>
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Thanks for the info, Souf! I hope it helps Brando!
Kevin
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Hi Kevin,
I'm having the same issue - running Mac OS High Sierra 10.13.3. This is the latest version so I cannot upgrade any further. Please advise! Thanks in advance.
Kiel