Updated XD, can't modify/add text = crash

[HelloImJAG]

Device: Surface Pro 3
Edition: Windows 10 Pro

Version: 1709 (I updated from 1703 because problem also affected that)
OS Build: 16299.64

From what I saw I can do everything except add or modify text. I created a new blank .xd file and I couldn't add text there either.

Timeline
Updated XD 2.0BUG
Uninstall/Reinstall x2
Update Windows
Uninstall/Reinstall
Windows 10 Fall Creator Update

Uninstall/Reinstall

No Luck

Question: Is there a way to revert update or pick a XD install version?

[db14555488]

I am having the identical issue - was working fine until latest update. me and an adobe customer support staff are working through it at the moment. will post here when we find a solution. Unfortunately it isn't possible to roll-back to prev version for XD.

[HelloImJAG]

Thanks for sharing, hopefully we find a solution soon as nothing I've tried has helped.

[db14555488]

no prob. ok so we spent about 3 hours debugging - we traced the error to a dll file: if you hit windows key and type "event viewer" and expand errors and double click you'll see the following amongst the error messsage: Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll. We tried replacing it with other copies, as well as forcing permissions via power shell. that rules out any permissions issue with the dll. The issue has been raised to the next level and they are investigating. I'm a developer myself, and from seeing the similar issue that another user had caused by adobe typekit, my spidey-sense tells me it could be issue to do with a failed API request that occurs when the text tool is used. That is complete speculation ofcourse. will be interesting to see what the error is caused by and how they fix it. will post here when I know more.

[HelloImJAG]

Are you still debugging?

[elainecc]

We're also tracking this issue here: Adobe XD Version 2.0 crashes when double clicking text

[HelloImJAG]

Two version (specific to me) & general version (might be the problem)

I have three groups of fonts I have

- System Fonts
- Typekit Fonts
- Self Installed Fonts

I began by removing the fonts I have a backup of which consisted of
- Montserrat
- FontAwesome

- Open_Sans
- Roboto

Timeline

- I downloaded a font manager but that crashed unknown why. (uninstalled)
- I began removing self installed fonts & restarting to check. (no luck)
- Reinstall & restart all self installed fonts (XD is working with all the fonts I was currently working in a project with)
- I turn on Typekit and there is an error that Open Sans is installed
- Uninstall self installed open sans and install typekit. (XD works)
- Install Open Sans (my copy not typekit) then XD crashes
- Unstall Open Sans (XD works)

Since I mixed two Fonts of the same type by different means they mixed and caused a crash for XD.

Fix for myself: Uninstall Open Sans & install from one source

General Fix (maybe?): Check fonts if they are installed from two difference sources for example (Typekit & my backup fonts file)

[HelloImJAG]

Larry & I tried to debug earlier by hiding fonts till we found something but XD kept crashing even if all fonts were hidden. Which is when I began to try all kinds of ways I could fix the font issue.

Thanks to Larry for helping.

[LR_McLister]

Thanks for posting the information, Jose!

Other folks on the thread, could you please let us know if uninstalling Open Sans resolves the issue?

Thanks all,

-Larry

[HelloImJAG]

Not sure if I am able to recreate the bug as the error codes have changed.
Here are the logs

Error Codes · GitHub

[Freshform]

I have removed Open Sans from my computer (had it installed via SkyFonts + one Condensed font via Typekit) but the problem persists.

[Freshform]

Finally XD stopped crashing after I unsynced all fonts from Typekit. I will now try to restore them one by one and will let you know which one caused and issue. Here's my original list:

• Bebas Neue
• Clone Rounded Latin
• Coranto 2
• Effra
• Futura PT
• Futura PT Bold
• Gibson
• Museo
• Proxima Nova
• Raleway

[daniels96604038]

This wont help generally speaking - since i do not have anything synced with typekit at all ... and its still crashing  ....

[JRuohonen]

Was experiencing the same bug, XD crashed when using the text tool in any way. Stopped doing this after I unsynced all the fonts from Adobe Typekit.

[HelloImJAG]

Installed all fonts from typekit except Proxima Nova and XD crashed.

[Freshform]

It may not be directly connected with Typekit but with one of the font files. I will try reinstalling them and will let you know if any particular file triggers the problem.

[benw52584159]

Hi Freshform,

This is Ben from Typekit. We would definitely like to know if Typekit fonts seem to be related to or causing the crashes in XD. If so, would you send us an email with what you've found: support@typekit.com?

Thanks so much,
Ben

[nevodnicheky53287340]

A little later I'll try to check by connecting Typekit and tell what will happen.

[Freshform]

Hi Ben, sent via e-mail as requested.

[HelloImJAG]

Was trying fonts out and Gibson Bold is the only one left.

sync on with Gibson Bold = crash
sync on no Gibson Bold = XD working

Gibson Bold can't sync while XD is open

Gibson Bold if installed while XD is open will crash XD after modifying text again.

Replicating Error: Video

Gibson error downloading: Video

[Freshform]

Confirm, same here.

[HelloImJAG]

To add to videos

Replicating the crash when clearing menu of recent files: Video

[nevodnicheky53287340]

removed all fonts from the computer and all copies of the fonts from it. Installed the working fonts that are in the file through taipkit, but the same flies

Tried it the other way around, turned off the taypkit and removed the synchronization, left the fonts on the computer, the same thing, crashes.

[nevodnicheky53287340]

My way:

I removed all fonts (installed and systemic Windows fonts). Disconnected synchronization with Typekit and removed all fonts from there. Re-downloaded and installed system fonts and my installed working fonts.

[adamc82922445]

XD is crashing for me too upon use of type tool. Cannot use XD.

Win10 Pro

v 1607

Build 14393.1884