• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

New Lightroom CC error

New Here ,
Nov 16, 2017 Nov 16, 2017

Copy link to clipboard

Copied

When I start Lightroom CC I get a popup saying

"Account Notification. An error occurred while attempting to log in to your account (error 67)

Please sign out and sign in again."

This just continues in a loop, it was fine until yesterday and Lightroom Classic, Photoshop and Lightroom Mobile are all fine.

Paul

Views

1.7K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Explorer , Nov 24, 2017 Nov 24, 2017

All given answers are useless or not working. Its a software/server error, but only few people are affected so nobody cares. As long as we pay...

Votes

Translate

Translate
LEGEND ,
Nov 17, 2017 Nov 17, 2017

Copy link to clipboard

Copied

Launch Creative Cloud and click on your avatar next to the three dots (top-right)

  1. Choose sign out
  2. Quit Creative Cloud
  3. Re-Start Creative Cloud
  4. Sign in to Creative Cloud
  5. Open Lr CC from the Apps tab.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Enthusiast ,
Nov 17, 2017 Nov 17, 2017

Copy link to clipboard

Copied

Here is a previous thread on a different Adobe product that mentions a couple of user-found solutions: Error #67: An error occurred while trying to connect to server.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 24, 2017 Nov 24, 2017

Copy link to clipboard

Copied

All given answers are useless or not working. Its a software/server error, but only few people are affected so nobody cares. As long as we pay...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 24, 2017 Nov 24, 2017

Copy link to clipboard

Copied

niknokq  wrote

only few people are affected so nobody cares. As long as we pay...

We care, but problems that only affect a few people are notoriously difficult to track down.

______________________
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 25, 2017 Nov 25, 2017

Copy link to clipboard

Copied

What can I do to help track down the error? I tried almost everything I can do as an experienced user..

via iDevice

Am 25.11.2017 um 08:49 schrieb Victoria Bampton LR Queen <forums_noreply@adobe.com>:

You have been mentioned

by Victoria Bampton LR Queen in Re: New Lightroom CC error in Adobe Community - View Victoria Bampton LR Queen's reference to you

niknokq wrote

only few people are affected so nobody cares. As long as we pay...

We care, but problems that only affect a few people are notoriously difficult to track down.

Participate in the conversation by replying to this email

This email was sent by Adobe Community because you are a registered user.

You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 25, 2017 Nov 25, 2017

Copy link to clipboard

Copied

LATEST

If you haven't already done so, report it at the Official Feature Request/Bug Report Forum at https://feedback.photoshop.com/photoshop_family/topics/new/add_details?topic%5B because the engineers hang out there, and might have some better ideas.

______________________
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines