Lightroom cc won't start

[peterjbh]

My copy of Lightroom has stopped working. The program appears in the process list for a few seconds, then disappears. No splash screen. This is on Windows 10

So far I've tried:

Signing out of creative Cloud and back in again (signing out and then starting Lightroom causes it to ask about signing in, but it then falls over)

Reinstalling Lightroom

Reinstalling or repairing most of C++ redistributable - from 2015 back to 2010. I've not tackled 2008 or 2005 because there are 11 bits of 2008 and 9 of 2005 and I'm worried I'll break something else if I uninstall any of it.

The application error log gives the following:

Faulting application name: lightroom.exe, version: 6.9.0.10, time stamp: 0x58b68ac4

Faulting module name: ucrtbase.dll, version: 10.0.14393.0, time stamp: 0x578997b5

Exception code: 0xc0000409

Fault offset: 0x000000000006ea1e

Faulting process ID: 0x22ec

Faulting application start time: 0x01d2b1754ab25e47

Faulting application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

Report ID: cd35fb06-5cd0-45b3-a4b9-6b739539c2b4

Any suggestions what to try next?

[John Waller]

Try resetting the LR preferences

https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/

[Squishysdad]

I have the same issue.  Preferences were reset.

It only happens when the Develop module opens.  I have Photoshop CC installed as well and this is the first time I have tried opening Lightroom since the last Photoshop update.

[ssamton]

I also have same issues. When I use the Develop module, LR is closed.

Does anyone know hot to fix it?

[Squishysdad]

Found the cause of my problem.

Nvidia Drivers version 381.65 are not compatible.  

went back to 378.92 and all is working again.

[peterjbh]

I'm using onboard graphics, so not my problem, glad yours is working though.

[peterjbh]

I'm not sure what you mean about 'when the develop module opens'  Sounds like a different problem.

I've found the error logfile for mine; here's the end of it:

LoadedModule[111]=C:\Program Files\Adobe\Adobe Lightroom\video_toolkit.dll

LoadedModule[112]=C:\Program Files\Adobe\Adobe Lightroom\catalog_converters.dll

LoadedModule[113]=C:\Program Files\Adobe\Adobe Lightroom\Import.lrmodule

State[0].Key=Transport.DoneStage1

State[0].Value=1

FriendlyEventName=Stopped working

ConsentKey=BEX64

AppName=Adobe Photoshop Lightroom

AppPath=C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

NsPartner=windows

NsGroup=windows8

ApplicationIdentity=FC8CF5C4BEA53D79D26B756A4709C536

MetadataHash=-1316076791

I like the 'friendly event name'!

[peterjbh]

Update, I've tried renaming the catalog file. Lightroom notices that it isn't there, so I tell it to use a default one, then it falls over, same fault in the log

[peterjbh]

New version of Lightroom available today. Sadly hasn't fixed the problem.

[peterjbh · Accepted solution]

Solved. Following 3 hours of effort from Adobe support, we found a problem with AppData\Local\Lightroom. Deleted that, it all took off.

[peterjbh]

Sadly not, though it did ask to reset the preferences, then fell over.

[aufi123]

Hat bei mir leider nicht funktioniert

[aufi123]

Did not work for me