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Acrobat Pro XI "Save As Other" FAILS

Community Beginner ,
May 09, 2017 May 09, 2017

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I cannot figure out WHY but I cannot save a PDF as ANY Microsoft Office product.  I can save as images, etc.  I created a NEW PDF from a MS Word document and tried to save it as a word doc (OCR was recognized) and it failed.

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I JUST reinstalled the last update (it failed at first and I uninstalled and reinstalled Acrobat and then the updates).

Don't tell me I have to do it all AGAIN!

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Edit and convert PDFs

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Adobe Employee ,
May 27, 2017 May 27, 2017

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Community Beginner ,
Nov 17, 2017 Nov 17, 2017

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I ended up having to completely uninstall, as well as remove registry entries that were not removed as part of the uninstall process and then reinstall it as well as the two updates before it finally worked and then it only lasted a few times.  Thankfully, I don't have to use this feature very often.

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