Have LR 5.0, it won't run

[bobgoldstein]

I bought this back in 2013. When I open it, it immediately says I need to renew a CC agreement.

Here is my Adobe product:

Product Name	Serial Number	Version	Platform	Registration Date
Adobe Photoshop Lightroom	REMOVED	5.0	Multiple	October 14, 2013

What should I do to run it?

[NEVER POST A SERIAL NUMBER IN AN OPEN FORUM !!!]

[You have just given your serial number to everyone who read this message before]

[I deleted the number... or people who receive all their forum messages via email]

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[John T Smith]

Read Cloud takes over https://forums.adobe.com/thread/2089127 for some ideas (see reply #1)

[kglad]

if you no longer have a subscription or trial,

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

uninstall your lr5 (after securing your serial number)

remove your Adobe PCD folder and SLStore folders*

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall your lr 5** and activate with your serial number.

* folder locations https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

** Single user licensee downloadable installation files available:

• Suites and Programs:    CC 2018 |  CC 2017 |  CC 2015.5 | CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
• Acrobat:  DC, XI, X | X Suite | 9,8 | 9 pro extended exe,9 pro extended 7z | 9 standard  | 8 standard |
• Authorware:  7.01 windows |
• Captivate:  10 (2017) | 9 | 8 | 7 | 6 | 5.5, 5 | 1
• Cold Fusion:  11, 10 | 9.0.2, 9.0.1, 9.0.0, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0 |
• Contribute:  CS5 | CS4, CS3 | 3,2
• FrameMaker:  12, 11, 10, 9, 8, 7.2 |
• Lightroom:    6.13| 5.7.1|  4.4 | 3.6 | win 2.7, 1.4.1 | mac 2.7, 1.4.1 |
• Photoshop Elements:  2018,15,14,13,12,11,10,9,8 | 9,8,7 win | 8 mac | 7 mac
• Premiere Elements:  2018,15,14,13,12,11,10,9,8| 9, 8, 7 win | 8 mac | 7 mac
• RoboHelp:  2015, 11, 10, 9, 8

Updates

• non-cc updates
• CC (2013) Updates:
  •   Windows
  •   macOS
• CC 2014 Updates:
  •   Windows
  •   macOS
• CC 2015 Updates:
  •   Windows
  •   macOS

• Download and installation help for Adobe links

• Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

And a big thank you to Jim @ Prodesigntools for helping me with these links!

[bobgoldstein]

Wow!  Thanks and you are the most thoroughly helpful person I've ever encountered here in cyberspace. I'll try all this to the letter.  Probably tomorrow I'll be able to rate this as a Solution, or not.

[bobgoldstein]

Trouble in River City! I went through all the steps you recommended, but when I started Lightroom, I got a CC activation window, followed by the one I am pasting here. 

For this step-remove your Adobe PCD folder and SLStore folders*, I had neither folder anywhere on my system.

[kglad · Accepted solution]

did you check this link to find those folders?  https://helpx.adobe.com/creative-cloud/kb/configuration-error.html

if so, what's your os?

[bobgoldstein]

Yes, I had checked that, and found no folders of those names in my library>Application Support>Adobe.

HOWEVER (good news) I used Spotlight to search for 'Creative' and found two folders called Creative Cloud.  I trashed them and then found that I could open LR5 and use it!

On reflection, I think my troubles all stem from getting rid of Lightroom CC without using the Adobe recommended uninstall applications. I frankly didn't know they existed.

[kglad]

phew, all's well that ends well: i'm happy to hear you're problem is resolved. 

you may already know this, but in the future,:

1. if you want to uninstall a cc app, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

2.if you want to uninstall the cc desktop app, do step 1 for all cc apps then, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

3. if you uninstall everything cc after steps 1 and 2, clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

[bobgoldstein]

Thank you for all the very competent help.

[kglad]

you're welcome.

[bobgoldstein]

Sorry, out of town and don’t have access to the screen shot.

Bob

Bob Goldstein

[personal info removed-kglad]