freezes while working on images

[ranchosouth]

I use Photoshop CC2018 on my Dell Inspiron13 5000 series notebook.Photoshop freezes while working on images. I don't even have option of Ctrl+Alt+Delete.

On Event Viewer, I see this error message :

TueColorALS  Initializing component ALSEventManager failed with error -2147023728

Any suggestion what I need to do to fix this issue?

Thanks for any help.

[Derek Cross]

Try resetting the Photoshop preferences, which you can do under the General tab in Photoshop preferences

[ranchosouth]

Thanks Derek, I tried that. I was able to finish and save 1 image, then working on a 2. image it froze again.

[ranchosouth]

Is TrueColor software even necessary for Photoshop, or can I uninstall it and see if Photoshop still freezes?