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Cannot Stay Signed-In to Creative Cloud - Please help!

New Here ,
Nov 20, 2017 Nov 20, 2017

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I cannot stay signed-in to Creative Cloud. Even when I have one of the applications open and working on a file I am automatically logged out so all of the fonts stop syncing. Please help!

I'm using CC 2018 - Photoshop, InDesign, Illustrator, Acrobat

MacOS High Sierra v 10.13.1

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correct answers 1 Correct answer

Adobe Employee , Nov 20, 2017 Nov 20, 2017

Hi Equilease,

Kindly see the steps shared in the link below for help:

Creative Cloud signs me out or asks me to sign in repeatedly

Hope this helps!

Regards

Kanika

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Community Expert ,
Nov 20, 2017 Nov 20, 2017

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New Here ,
Nov 20, 2017 Nov 20, 2017

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Thanks John

I tried all of these steps, but none of them worked.

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Adobe Employee ,
Nov 20, 2017 Nov 20, 2017

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Hi Equilease,

Kindly see the steps shared in the link below for help:

Creative Cloud signs me out or asks me to sign in repeatedly

Hope this helps!

Regards

Kanika

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New Here ,
Nov 21, 2017 Nov 21, 2017

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Hi Kanikas,

This worked, thanks very much! The only thing that worked for me was to uninstall then re-install the desktop app.

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Adobe Employee ,
Nov 21, 2017 Nov 21, 2017

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I'm glad it worked.

Feel free to reach out to us for any other help.

Thanks

Kanika

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