Hi, Pete & Colum:
First, the client did say he brought up the Outlook Express
and Internet Explorer help on the same PC, and they worked
normally.
Here is the MJ Report:
MJ's Help Report
A common problem with HTML Help 1.x is DLLs not correctly
registered during installation. This utility checks all components
and registers DLLs if required. We also report if the RoboHelp DLL
is registered, and if MS Help 2 components are installed and
registered.
After running the report, try running your program again to
see if the fault has cleared.
General Info
Report EXE: C:\WINDOWS\DESKTOP\MJSDIAG.EXE
Report Run Date: 12/9/08 1:10:39 PM
Report EXE Version: 2.7.2.0
Download URL:
http://helpware.net/downloads/
--------------------------------------------------------------------------------
Operating System: Windows 4.10.67766446
SysLocale.DefaultLCID: 0x0409 (1033)
SysLocale.PriLangID: 0x0009 (9)
SysLocale.SubLangID: 0x0001 (1)
DecimalSeparator: .
--------------------------------------------------------------------------------
HH Installed: YES
HH Version: 4.73.8412.0
HH Friendly Version: 1.21
--------------------------------------------------------------------------------
H2 Installed: NO
H2 Version:
--------------------------------------------------------------------------------
IE Installed: YES
IE Version: 5.0.2614.3500
IE Friendly Version: Internet Explorer 5.0b
NT Administrator
NT Admin Check: Not NT machine
HTML Help Run-time Components
File Registered OK: C:\WINDOWS\SYSTEM\hhctrl.ocx (Version:
4.73.8412.0)
File Registered OK: C:\WINDOWS\SYSTEM\itss.dll (Version:
4.72.8084.0)
File Registered OK: C:\WINDOWS\SYSTEM\itircl.dll (Version:
4.72.7276.0)
File Found: C:\WINDOWS\SYSTEM\hhctrl.ocx
Version = 4.73.8412.0
Registry Info: {adb880a6-d8ff-11cf-9377-00aa003b7a11}
ClassName = HHCtrl Object
InProcServer32 = C:\WINDOWS\SYSTEM\HHCTRL.OCX
ProgID = Internet.HHCtrl.1
DLL is Found and Registered OK = YES
File Found: C:\WINDOWS\SYSTEM\itss.dll
Version = 4.72.8084.0
Registry Info: {5D02926A-212E-11D0-9DF9-00A0C922E6EC}
ClassName = Microsoft InfoTech IStorage System
InProcServer32 = C:\WINDOWS\SYSTEM\ITSS.DLL
ProgID = MSITFS1.0
DLL is Found and Registered OK = YES
File Found: C:\WINDOWS\SYSTEM\itircl.dll
Version = 4.72.7276.0
Registry Info: {4662DAA5-D393-11D0-9A56-00C04FB68BF7}
ClassName =
InProcServer32 = C:\WINDOWS\SYSTEM\ITIRCL.DLL
ProgID = ITIR.WordWheelBuild.4
DLL is Found and Registered OK = YES
For HH Version Info See:
http://helpware.net/htmlhelp/hh_info.htm
HTML Help 1.x Registry Settings
Description: If present this Key can disable HH Shortcuts and
HH WinHelp commands on the local PC
Reference: KB 810687, KB 323180
Key:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System\
Value: HelpQualifiedRootDir (string value) =
-> Report: Policy is not enabled. HH Shortcuts are not
restricted on local machine.
Description: This key can be used to enable Hhctrl.ocx
ActiveX Visual controls on servers
Reference: KB 892675
Key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HHRestrictions
Value: UrlAllowList (string value) =
Value: MaxAllowedZone (string value) =
-> Report: Settings reported for information only.
Description: This key allows MS programs such as iexplore.exe
to open ITS file that do not have a .CHM file extension
Reference: KB 873343
Key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\HelpRestrictions\AllowedExtensions
-> Report: No special file extensions have been enabled
on this PC.
Description: This key can be used to allow access to remote
ITS files
Reference: Win 2003 SP1, KB 896054
Key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions
Value: UrlAllowList (string value) =
Value: MaxAllowedZone (string value) =
Value: NestedProtocolList (string value) =
-> Report: Settings reported for information only.
For HH Registry Info See:
http://helpware.net/htmlhelp/hh_info.htm#hh14
HTML Help 1.x Workshop Components
*** HH Workshop not found or not installed correctly. Try
reinstalling.
File not found: C:\Program Files\itcc.dll
*** File Not Found: hha.dll
KeyHelp OCX by Keyworks.net - KeyHelp.ocx
This is for information only. KeyHelp is a 3rd party DLL.
*** KeyHelp.ocx is not registered or not installed!
*** You can register your KeyHelp.ocx using the "Register a
DLL" button.
*** KeyHelp.ocx could be installed anywhere on your PC by
normally resides in the Windows System folder.
For More Info See:
http://keyworks.net/
RoboHelp DLL by eHelp/Macromedia - HHActiveX.dll
This is for information only. HHActiveX is a 3rd party DLL.
*** HHActiveX.dll is not registered or not installed!
*** You can register your HHActiveX.dll using the "Register
DLL..." button.
*** HHActiveX.dll could be installed anywhere on your PC.
For More Info See:
http://www.macromedia.com/
MS Help 2 Run-time Components
*** MS Help 2 NOT installed on this PC