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Hi, I accidentally purchased a video, how can I undo this? Can I cancel the order? I did not download it yet. Ordernumber is: ADB000506589NL
I could not find any other option to get in contact, who can help me out?
Hi Fleur,
Please contact our support team Support FAQ: How can I contact Adobe for support? for this request.
In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
Regards
Twarita
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Hi Fleur,
Videos are only purchased on demand and are not refundable.
Also, you may refer to https://www.adobe.com/legal/subscription-terms.html for more details.
For further assistance, you may contact our support team Support FAQ: How can I contact Adobe for support?
In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
Regards
Twarita
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Hi Twarita. That is really inconvenient. Can you maybe tell me how to delete the payment info since I was not aware it was registered in the account. So otherwise I could not have purchased it. Thanks
Op 21 nov. 2017 om 17:51 heeft twaritar3263062 <forums_noreply@adobe.com> het volgende geschreven:
Accidental purchase
created by twaritar3263062 in Adobe Stock - View the full discussion
Hi Fleur,
Videos are only purchased on demand and are not refundable.
Also, you may refer to https://www.adobe.com/legal/subscription-terms.html for more details.
For further assistance, you may contact our support team Support FAQ: How can I contact Adobe for support?
In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
Regards
Twarita
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Hi Fleur,
Please contact our support team Support FAQ: How can I contact Adobe for support? for this request.
In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
Regards
Twarita