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Accidental purchase

New Here ,
Nov 21, 2017 Nov 21, 2017

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Hi, I accidentally purchased a video, how can I undo this? Can I cancel the order? I did not download it yet. Ordernumber is: ADB000506589NL

I could not find any other option to get in contact, who can help me out?

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Adobe Employee , Nov 21, 2017 Nov 21, 2017

Hi Fleur,

Please contact our support team Support FAQ: How can I contact Adobe for support? for this request.

In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards

Twarita

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Adobe Employee ,
Nov 21, 2017 Nov 21, 2017

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Hi Fleur,

Videos are only purchased on demand and are not refundable.

Also, you may refer to https://www.adobe.com/legal/subscription-terms.html for more details.

For further assistance, you may contact our support team Support FAQ: How can I contact Adobe for support?

In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards

Twarita

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New Here ,
Nov 21, 2017 Nov 21, 2017

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Hi Twarita. That is really inconvenient. Can you maybe tell me how to delete the payment info since I was not aware it was registered in the account. So otherwise I could not have purchased it. Thanks

Op 21 nov. 2017 om 17:51 heeft twaritar3263062 <forums_noreply@adobe.com> het volgende geschreven:

Accidental purchase

created by twaritar3263062 in Adobe Stock - View the full discussion

Hi Fleur,

Videos are only purchased on demand and are not refundable.

Also, you may refer to https://www.adobe.com/legal/subscription-terms.html for more details.

For further assistance, you may contact our support team Support FAQ: How can I contact Adobe for support?

In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards

Twarita

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Adobe Employee ,
Nov 21, 2017 Nov 21, 2017

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Hi Fleur,

Please contact our support team Support FAQ: How can I contact Adobe for support? for this request.

In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards

Twarita

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