• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Impossible d'ouvrir les pdf dans Photoshop CC

New Here ,
Nov 21, 2017 Nov 21, 2017

Copy link to clipboard

Copied

Bonjour,

Je n'arrive pas à ouvrir les fichiers pdf dans ps cc du travail. Il m'affiche toujours "Impossible d'effectuer cette opération en raison d'une erreur de disque." Je sais pourtant que c'est possible car les fichiers pdf s'ouvrent sans problème sur mon ps cc privé.

Please Adobe Forum, help me?

Merci

P.S : Mon post au travail est un imac et mon ps privé est installé sur un macbook pro.

Views

1.4K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Nov 21, 2017 Nov 21, 2017

Hello

I can't open the pdf files in ps work cc. It always shows me "Cannot perform this operation because of a disk error." I know it's possible because pdf files open without problem on my cc ps private.

Please Adobe Forum, help me?

Thank you

PS: My post at work is an imac and my private ps is installed on a macbook pro.

How was the pdf created (with which application for example)?

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Act

...

Votes

Translate

Translate
Adobe
Community Expert ,
Nov 21, 2017 Nov 21, 2017

Copy link to clipboard

Copied

Hello

I can't open the pdf files in ps work cc. It always shows me "Cannot perform this operation because of a disk error." I know it's possible because pdf files open without problem on my cc ps private.

Please Adobe Forum, help me?

Thank you

PS: My post at work is an imac and my private ps is installed on a macbook pro.

How was the pdf created (with which application for example)?

What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

Can you place the pdf in a new document (File > Place Embedded)?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 22, 2017 Nov 22, 2017

Copy link to clipboard

Copied

Hi,

Thanks for the quick answer.

I can open the pdf in ps cs6, on my co-worker Mac, in illustrator cc and in Acrobat Pro. Only on my computer it didn't work.

From your trouble-shooting instruction I have reset the preferences of ps cc and it works:) But I can't identifiy what is the exactly the problem and therefor I should entirely re-configurate my photoshop.

Any ideas of what it could more precisely be?

Thanks for the help

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 22, 2017 Nov 22, 2017

Copy link to clipboard

Copied

LATEST

Any ideas of what it could more precisely be?

Unfortunately no.

As I mentioned you could try to work around the issue by placing the file instead of opening/converting it if all else fails.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines