The chat doesn't work for days

[franco_terragnov46249260]

Hi! I’ve a problem but the chat doesn’t work for days. It said “Something went wrong. Try again or contact us by phone , on Twitter , or in the community forums while we work on fixing this.” How can I chat with Adobe Support?

[Beverley Gray]

Sorry to hear you've had problems connecting with Chat support.  Please try using a different browser to see if that helps.

Is there anything we can help you with?

Thanks

Bev

[franco_terragnov46249260]

I've tried. Same results. I need to chat with someone in italian. Thanks

[franco_terragnov46249260]

The problem is that I got personal invoices rather than invoices addressed to my company. I've told the chat support to add the information about the company (as name and VAT number) before buying some videos because I wanted them addressed to it. He told me he would have done but I got them addressed to me

[Sheena Kaul]

Hi Franco,

I understand your issue here.

Just wanted to understand, were you able to contact support and raise the concern with them? If yes, please provide the case number for the same so that I can check the status of the case and help you better.

Regards,

Sheena

[franco_terragnov46249260]

Unfortunately not, 'cause the chat doesn't work for days. I need the

invoices addressed to my company by the end of the month for the

accounting. Thanks

2017-11-21 20:45 GMT+01:00 Sheena Kaul <forums_noreply@adobe.com>:

The chat doesn't work for days created by Sheena Kaul

<https://forums.adobe.com/people/Sheena+Kaul> in Adobe Stock - View the

full discussion <https://forums.adobe.com/message/9988276#9988276>

[Sheena Kaul · Accepted solution]

Please see the private message I have sent to you.

[Sheena Kaul]

The issue has been resolved!