Issues with Indesign 2018

[brittaw68265066]

I don't know what changes or updates were made but now indesign is absolutely horrible. I am unable to package or export anything. I have uninstalled my entire creative cloud and reinstalled. I have tried just installing an older version of indesign. NONE of this seems to help. I keep getting errors saying that it cannot copy necessary linked files or  necessary fonts. I have checked and none of my links are broken and I cannot find any issues with my fonts either. I have used these same documents countless times and never had an issue before now. It is extremely slow and freezes up CONSTANTLY! I have several deadlines I am trying to meet but I cannot get indesign to work AT ALL! What is going on? Suggestions?

[Mike Witherell]

Try this troubleshooting guide:

Adobe InDesign CC 2018 troubleshooting how-to guide​

Notice at the end of page 5 are some recently-posted Adobe help pages that include steps to take and sometimes bug patches to install.

[Bill Silbert · Accepted solution]

Many problems with performance with CC 2018 have been the result of having "Import previous settings and preferences" checked in Advanced Options during the install (it is the default setting). Please see this link in the InDesign FAQ for details and how to fix it: CC 2018 InDesign—Don't Import previous settings and preferences .

[brittaw68265066]

I have uninstalled indesign, how do I install without importing previous settings? When I hit install it does not give me any options.

[Bill Silbert]

As long as you have completely uninstalled InDesign using the desktop app (you get the uninstaller by clicking on the "v" at the far right of the install button and Uninstall will appear as part of a drop-down menu) then you should get a screen that pops up as in the screen shot below which will have another "V" to the left of the words Advanced Options that will show the options for keeping preferences and/or earlier versions of InDesign. Make sure that "Import previous settings and preferences" is unchecked.

[brittaw68265066]

This seems to have solved my packaging and exporting issues. Thank you.

[brittaw68265066]

I thought my problem was solved but now when I try to open a larger document in indesign it crashes everytime and won't open. suggestions for indesign that keeps "not responding"?

[Bill Silbert]

Are you running on a network that might have background programs related to virus protection and/or a firewall? I have seen the "not responding" as a direct response to the IT department of the company I work for running system checks and whatever else they do.

[brittaw68265066]

I will check with my IT dept regarding that. Thank you for your help. Also, have you ever seen this issue? I am getting this error box when trying to package a document that previously never gave me any issues.

[Bill Silbert]

Are the missing linked files on your hard drive or on a server?

[brittaw68265066]

They are on a server.

[Bill Silbert]

Try putting the links on your hard drive and see if you can successfully collect. If you are successful then I would speak to your network administrators to make sure that they are up to date and compatible with CC 2018. I've found over the years that many times, mostly due to the fact there are always many different programs that have to run over a network that the network (or even the operating systems on the individual computers) doesn't always get updated to the latest and greatest in order to accommodate older software running over it. When you installed CC 2018 did you first check with your administrators as to whether the network was up to date enough to handle the upgrade? If not, then that may be where the problem lies.

[brittaw68265066]

Thank you. I will check on this. I opened the system on my home computer and everything worked perfectly. Thinking it is an issue with my companys servers. Thank you for all your help!

[Bill Silbert]

Happy to help.

[jane-e]

Did you install the patch that came out a few days ago?

November 2017 (13.0.1) release of InDesign CC Release Notes

[brittaw68265066]

Yes. My indesign is up to date. Still having issues

[Mike Witherell]

And you have tried ...

resetting preferences? including the various escalations I wrote about in my PDF guide like deleting whole folders and cache files?

or uninstalling Creative Cloud apps and running the cleaner tool and reinstalling? (Something I detest, by the way...)

[zetetic2323]

I just switched to PC and had this problem. I fixed it by clicking "Open link in Explorer" for each link in the links panel...I found one that showed as being linked, but had a bad path and just sent me to the root explorer folder of my computer. Once I re-linked that image it packaged fine.