Premiere Pro and Display Link Docking station

[dustinj15955410]

Today a few of our company laptop that use a display link docking station for multiple monitors started to experience a problem after windows 10 updated.  The video player in adobe premiere pro shows a white screen unless I drag it to the laptops built in monitor then it works correctly.

[dustinj15955410]

There is no way I am the only one with this problem.

[spacklewoof]

I am having this issue as well.  Did anyone ever get back to you?

[roquey88299624]

I'm having this same issue!  have you found a solution?

[R Neil Haugen]

There's a couple things spring to mind.

From talking with other editors ... there was a problem in the updated Win10 OS after build 1607 that has caused some issues with hardware firmware & drivers for some devices ... video, audio, and other subsystems most notably. Reverting back to 1607 may fix that and there's a way to do that though it's a bit of a pain, through the MS help area. This is exacerbated with hardware that is over-clocked, and note ... some GPU's actually ship with over-clocked settings.

MS techs have talked directly of this ... which is where the knowledge of going back to 1607 came from ... but that may or may not be an issue here. And yes, they're supposedly working on fixing that in the next patch. It hit's some but like so many computer issues, not everyone.

The other one is if either monitor screen is 'scaled up' above 100% ... that can cause issues.

Neil

[spacklewoof]

The answer was so simple as to be embarrassing.  The laptop has two video cards.  The integrated Intel one and an Nvidia.  I figured that the Nvidia was the important one.  I updated that driver and did most of my diagnosis with that in mind.

It turned out the Intel was the more important video driver.  Updating that video driver solved the issue.

I rue the day that Intel decided it was a good idea to put their crappy video hardware right next to the processor.  Such a bad idea.

Hth

Thomas

[Moderator note: advertising link removed.]

[R Neil Haugen]

Thanks for posting back what helped!

Neil

[cvenza]

This solved my issue. Thanks!

[larrymay4umec]

I ended up updating the video drivers through Device Mangers all display adapters including the Display Link entries to resolve my issue.