I have a problem that has only recently started to happen. We
are running x5 and have two projects that are virtually identical.
In fact one started off as a copy of the other. Now when a topic is
imported from one project into the other the header and footer
disappear. This did not happen previsouly.
You might have to look under the hood at the TrueCode; you'll
likely find that RH got confused when it couldn't find, in the
receiving project, what was being linked to in the topic being
imported.
Do a compare of the code in the topic from each project, and
I think you'll find that the data has not actually disappeared, but
is simply being "cloaked." Re-establishing the link should fix it.
Thanks for the response. I've had a look and the header code
does not appear in the true code. Both projects use the same CSS
templates etc. The stripping of the header and footer takes place
importing the files in either direction.
No the header and footer do not form part of any template.
The header gives the date the topic was last updated. It is
inserted the first time an update is made and amened with each
subsequent change, so it's a real pain it disapeaing all the time.
So you aren't using a field to display the date, just
manually typing in the date into the topic header and this is not
being brought across when you import?
Also you say that this didn't used to happen. Can you
identify something that changed just before it did start happening
(e.g. project changes, etc.).
That's correct. When an author makes a major revison to the
technical content they change the date in the header.
We have a number of authors and the project provides help to
users both in GB and Northern Ireland so there is a good quantity
of tagged content. We had loads of issues with authors not tagging
content correctly and web helps being produced with part completed
topics. So we have a development project where all the work is done
and a live project that the tech support import completed topics
into and use for generation of the four outputs. Complicated I know
but it designs out some user error issues.
We had some source control issues and had to create a new DB
for the live project. It is not certain but it appears either at
that time or arouond then the header issue appeared. (we are hoping
to move to RH7 ASAP as DB errors are too comon at present). One of
my team created the new database and I had assumed this could not
be the issue as it is such a simple task. I can't understand why if
HTML code is stripped from a topic it is only the header and
footer. It's not just the content it's the whole thing.
I'm sure some numpty has changed a setting somewhere but I
can't see it!
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