my fonts dropdown menu is blank

[Frankie_T_Wallace]

When I click my dropdown fonts menu I see all my fonts. But when I go back there the menu is blank.

[Ian Blogs]

Try this

• Trash, Replace, Reset, or Restore the application Preferences

[Frankie_T_Wallace]

How exactly do I do this. The keyboard shortcuts didn't work. How to I get to preferences? Thank you.

[Bill Silbert]

To trash preferences:

For Macintosh Users: With InDesign closed Launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe InDesign” and “com.adobe.InDesign.plist”. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings (you may be able to skip the previous steps with Windows 10). Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language> for any versions that you have. Make sure that InDesign is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings. You should do this for any versions that are there. After deleting launch CC 2018, if the launch is successful, create and save a test file and then quit the program to “confirm” the preferences. It also may be a good idea to reboot your computer after this is done.

Once you relaunch the program you can begin customizing it to your liking.

After you’ve reset up the program (make sure that no document window is open), it is a really good idea to create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

[Ian Blogs]

Hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and open Indesign. If that does not work follow the instructions to find and rename the two files which make up the preference set: InDesign Defaults and InDesign SavedData. BOTH of these files should be replaced at the same time. You can delete them, but renaming or moving them will give you the opportunity to copy them back in the event that new prefs doesn’t cure your issue. When you restart ID, the program will look for these two files, and when they are not found, a new default set will be written.

Edit: Sorry Bill saw your post after I posted mine.