I bought Photoshop CC, but still on Trial?

[jasonr52893270]

Hi there.
When I downloaded Photoshop CC, I fully bought it(Annual Plan, Prepaid: $239), but the both Creative Cloud, and the program itself, says I'm just on the trial and still need to buy it. What's going on, and what do I need to do to fix this in time?!

[jasonr52893270]

Well I finally checked my e-mail account and I noticed that I got these.

It told me that I ended-up never paying them for the "Photoshop CC",...

but my bank account says otherwise.

[KanikaS · Accepted solution]

Hi Jason,

I see you have an Adobe account under the same ID as with forums, however, there is no active subscription under this ID. 

Kindly check with your bank if the amount has been deducted from your card.

Also, you may Contact Customer Care for help and support. Feel free to update the thread for any other questions.

Thanks

Kanika