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I have been a subscribing member of Adobe Acrobat Pro on a month-to-month basis since January 30, 2015. About a month ago a pop-up box started to appear on my PC screen telling me that my trial subscription would end in X number of days and it said that I could continue to use Acrobat XI Pro by purchasing the software. I ignored the message because Adobe Systems (800-833-6687, CA) has continued to charge my credit card $26.50 every month. The last charge was October 30, 2017. As of Yesterday, November 22, 2017 I no longer have access to the software on the PC that has a license to use it– What is going on at Adobe? I am a full-time researcher, writer and author and you have effectively put me out of work! Please, can someone advise me?
Hi emmettb35307164,
I checked your account and found that you have an Individual subscription for Acrobat pro.
You may refer update reverted apps to trial
CC reverts back to Trial offer
Let us know if this works!
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Hi emmettb35307164,
I checked your account and found that you have an Individual subscription for Acrobat pro.
You may refer update reverted apps to trial
CC reverts back to Trial offer
Let us know if this works!