Animate CC 2018 slow on iMac

[артеми26033839]

Good day.

We've recently bought three new iMac 5k 27-inch for our 2D Artists, with 8 Gb video RAM and more than 32 gb SDRAM and realized that the Adobe Animate still works very slow on them. The simplest operations as creating primitives, moving objects, zooming etc. execute with lags. When creating pixel perfect UI elements in Animate lag problem is mostly visible. Just draw and move a simple shape with switched on «Snap to Pixel» mode and zoom it more than 400% and you'll see that it is impossible to work.

Actually, we don't know what to do weither to move back to the Windows PC or wait for performance improvement.

[kglad]

i don't see any problem using a 3 year old macbook pro with the latest animate pro.

try resetting your preferences -

http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

    (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and

                                  C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\

                        Mac:   /Users/<username>/Library/Application Support/Adobe/Animate CC 2017/ and

                                    /Users/<username>/Library/Preferences/Adobe/Animate/2017/)

[артеми26033839]

It didn't help. I found the guy with the same problem: https://forums.adobe.com/message/7946356#7946356

Also I see the the same problem on my macbook retina (late 2015)

[kglad]

maybe there's some software installed on both your computers causing the problem.

[артеми26033839]

No. It's 99% Adobe's problem.

Proof №1: It reproduces on 3 comletely new iMacs, on my personal MacBook and on my old iMac.

Proof №2: It has been reproducing since Adobe released the Flash CC 13.0. Something was changed in the Flash core. Here is the video comparing two versions. The Old Flash works properly with no latency and the new Animate works with glitch. What's more you can see the strange black band in the right, but that's another story.

[Preran]

We haven't heard of this issue previously. Please get in touch with Adobe Customer Care Contact Customer Care for further investigation.

Thanks,Preran

[kglad]

there must be some software that you use on all your macs that most users do not use.  that info will be helpful when tracing the problem's cause with adobe support.

[Preran]

Did you contact the support team? Do you need further assistance?

[артеми26033839]

Nope, yet. I can't create the chat with support team because It opens only at 18-17 Pt. It's deep night in my country. I can't call because my English skills isn't good enough for live speaking. I'll try to find someone who can help me with translation and try to call later.

Today I've tried to send the bug report but the form didn't work. Then I create topic on the Adobe Prerelease forum, maybe someone will help me there.

[Colin Holgate]

As you will have read by now, I did reply there! We'll convince Adobe, no need for a support call.

[Colin Holgate · Accepted solution]

We are now discussing this on the Animate pre-release. The issue seems to be with using snap to pixel and also being zoomed in to 400% or more. That's when the pixel grid is shown.

I dare say that it's you that brought it up in the pre-release! I have replied there, hopefully we will get the Animate team's attention.

If it isn't you, then for now the easy work around is to not zoom in more than 399%.

[2TallGreg]

Did you ever figure this out? I've got Animate CC on a 5K iMac loaded out with RAM and everything. It runs fine on another screen if I plug one in, but lags horribly like yours on my 5K screen.

Thanks. This stinks...

Greg

[mr. Balodi]

I think it has something to do with the iMac 5k being set to too high of a res setting. When I lower mine to like 2560 it seems to work much better... if you crank up the res higher then it begins to work very slow and becomes unstable.

[Colin Holgate]

An alternative to setting your monitor to lower resolution is to Get Info on Animate, and check the Open in Low Resolution box. I do that on my MacBook Pro Retina. It's still plenty good enough detail for me to work, and it's only having to display 1/4 of the number of pixels.