Trying to change my annual subscription but it doesn't allow me (no button whatsoever)

[jose_deza87]

Hi,

So, I purchased an annual subscription for all creative cloud but now I only need Illustrator. Want to change this on my subscription but apparently it's impossible. First I need to cancel it which is a frustrating endeavor that ends in the chat not working in working hours. From what I've checked, the usual reply is "follow the steps and contact adobe e support" which is understandable BUT DOESN'T SEEM TO WORK AT ALL. So, what can I do?

Thanks.

[kglad · Accepted solution]

if this doesn't help, Manage your Creative Cloud membership

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html