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lightroom CC wont start . it crashses and windows looks for a solution.
windows 10 latest update
multiple installs/reinstalls of lightroom cc
lightroom cc classic does work .
import and catalog templates are upgraded.
tries turning off vpn and vpn back on neither works .
event viewer log references
Faulting application name: lightroomcc.exe, version: 1.0.0.10, time stamp: 0x59c19f6d
Faulting module name: ucrtbase.dll, version: 10.0.16299.15, time stamp: 0x70f70cc4
Exception code: 0xc0000409
Fault offset: 0x000000000006b70e
Faulting process id: 0x2c94
Faulting application start time: 0x01d34faa8789bc25
Faulting application path: C:\Program Files\Adobe\Adobe Lightroom CC\lightroomcc.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
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Hi latenightbj,
Please update Lightroom CC to 1.0.1 update and check if that helps.
Keep your Lightroom version up to date
Regards,
Mohit
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Hi Mohit,
I was really interested in testing Lightroom CC (for many reasons, but particularily for the cloud features, allowing me to work from everywhere). But unfortunately I was not able to get it running on my windows PC at home, so now the test period is over and I will probably have to look for other solutions.
What I did:
You tell us to keep the version up to date - is there another way to do so other than reinstalling (rembember it won't even start).
This is my last try - maybee you can give me/us another good hint. Otherwise I fear you have lost a customer - presumably more since others seem to have similiar problems.
Regards,
Axel
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Hi!
Mine doesn't start, instruction is "upgrade", than program says: "program is not reacting".
Can't use the program, never could start once...
Jos ten Brink
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Hi there!
Problem is: Initialising, then trying to upgrade, next: program closes. I did re-install.
Thanks for your reaction anyway.
Jos ten Brink
Muiderberg, Netherlands.
Dutch version Photoshop Lightroom 6.
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Sorry Mohit,
Lightroom 6.0 (did buy a few days ago) says: Upgrade for making new logfile.
When I do, program closes after a few seconds, so I can't update either..).
Thanks anyway.
Jos ten Brink
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I've got the same problem. Can you try turning off GPU acceleration in the preferences and see if that helps you?
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Since we all use (basically) the same software and it works just fine for most, when there are problems, such as yours, the cause is with Microsoft Windows and/or a specific PC system. Since the software runs just fine on most Windows systems we are left at looking at an individual system as the cause.
i.e. - If it works on my system but not on yours the cause is your system and not that of the software.