Hi there, Trying to download a layer from my designer's Photoshop file while viewing the file in "Assets" and keep getting the message "Error Extracting Asset". Any ideas? Thanks, ~Anne
For a while I could not get new themes to sync from the Adobe Color iPad app to my laptop Photoshop CC 2014 (2014.2.0) Library panel. Just installed the new update for the app and now I have a…
I tried the Creative Cloud File sharing and its working great. But when my client posted a comment on the link I provided, there's no email notification or any update from Adobe CC that someone…
Hi @gscottqueen, This feature would be a great efficiency improvement for our users and it's already in our ever-expanding feature wishlist. Unfortunately, I cannot provide an estimate for when a…
We are using Creative Cloud for Teams and are having trouble seeing the usefulness of the collaboration tools. Sharing folders seems difficult. Do we need to have an Enterprise version in order to…
@clinder, Can you explain what makes the Collaboration (private folder sharing) feature difficult to use for your team? In combination with the desktop file sync feature, this provides a solution…
Creative Cloud: sharing files with clients via link, I want to update the file without sending a new link, is it possible? We share a PDF production catalogue with our clients to organize the…
Yes, sabKY, it is possible to do this with the Send Link feature in CC Assets. The client won't be able to zoom into the PDF file to view details from the CC Assets site but you can give them the…
how do i download a shared folder from creative cloud ?
Hi @rclonghair, If someone has already shared a folder with you using the Collaboration feature, you can use desktop file sync to synchronize the contents of the folder to your desktop. Otherwise,…
Where can I store text files so that they can acquire a URL and be accessed as a hyperlink destination?
Hi @jackbslo, Similar question answered in this thread: is everybody can see the files i'm creating and saving in my computer? Hopefully that helps. Thanks, Elba
Hello there. So, recently i moved and in the new house i had to change from Fiber to ADSL. I went from 100Mb-10Mb (down-up) to 24Mb-1Mb, so speeds are a lot slower. Since the move, i'm…
One possibility is captured here: Error: "Unable to sync files". Also, the limit for desktop file syncing in Creative Cloud is 5 GB. Thanks, Elba
When I upload a high resolution PDF to Creative Cloud Files, the color looks off. Low resolution versions look fine. Is anyone else experiencing this? Robert
Hi All, This issue should now be resolved. Please re-upload the affected PDFs to confirm that the colors now look as expected. Sorry for the long delay in fixing this issue. Thanks, Elba
I can't turn my file sync on? I go to preferences and turn it on but it does not stay on? What can I do to fix this?
Hi! Have you tried the workaround in this article: Creative Cloud desktop app | Unable to turn-on File sync? Thanks, Elba
when I turn synch ON, and ask to synch the blue wheel spins and spins. I tried putting the co rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix
Please follow the complete instructions in this KB article: Creative Cloud desktop app | Unable to turn-on File sync Hopefully this will resolve your issue. Thanks, Elba