Hi, There are two ways to get rid of the extra entry - 1) Use character lists as then the drop down is populated from the list only. (Lists are available for paid customers only). 2) Make sure…

Hi, Could you please email the document you are trying to import at DL-AdobeStory-support<at>adobe<dot>com so that we may have a look?   Thanks Rashi

Hi, Have you tried generating breakdown reports from you script? If not, after opening the document go to 'Production -> Breakdown reports' and select 'Tags'. Further you can select which tags you…

Do you have a really old version of the desktop app (since Story is no longer 'Beta')? If yes try uninstalling and installing the application again (from Adobe Story home page). Also you need to be…

If you are still facing the issue could you please provide the following information - 1) Which OS you are on? (Windows/mac and its version number) 2) Which browser you are using (its version…

Please try logging in after clearing your browser cache or try a different browser. Let us know if you still face issues.   Thanks Rashi

Hi , You need to have Story plus (not free) to be able to install the desktop application. If you are you can simply go to 'story.adobe.com' and install the application from home page (You will see…

Hi, Please check the properties of your clip and make sure that it's not 'Read only' as Premiere/Prelude wont be able to add metadata to you clip in that case. Let me know if the problem is still…