Thanks for the info. What is the approx size of your backup? Also can you please try taking backup on another media (say internal HDD or on any other flash drive). Also do you have any other files…

Can you please let me know what is the status shown on Elements Agent? It would be great if you can attach snapshot. Also just to let you know Elements Organizer only upload JPEG and RAW to Revel. So…

Yes. Please use the serial number on PSE box to serialize it. Please let me know if it is not working.   ~Surendra

You should be able to contol this setting based from windows autoplay. Go to control panel and search for autoplay. Once autoplay dialog comes, select 'ask me everytime' option from flyout at all…

Which Windows version? When you insert your card/camera, are you seeing an autoplay dialog? If so, at the bottom of autoplay you will see a text saying 'View more autoplay options in control panel'.…

Hi Leo, From the discussion it seems that after taking backup successfully backup.tly file is not getting created for you. And without backup.tly file you can't restore. I assume you still have the…

Hey, Can you please tell me your exact scenario?   What I am got from your post is, you have some images in Elements Organizer and you want them to export them to a flash drive. If that is so,…

Hi Prabhuram and falez, This issue appears where there are any inconsistencies in your catalog (generally for video files). This issue may be due to offline files, missing files, video scenes. The…

Regarding the deleted image, that image should be available in trash. To recover, open trash, select file, copy it and paste at desired location.   ~Surendra

Dave,   "I've unchecked the PSE12.1 "Automatically access all my catalog media in Revel" box, but she's still super busy.  BUT now I do see that a lot has been uploaded." Once Organizer has marked…