VikramGaur's Profile | Adobe Community

RoboHelp server not returning any search results

I am using RoboHelp Server 9 with RoboHelp 11, using WebHelp Pro. My table of contents and index are working fine, but my search pane is not returning any results. It just keeps coming back with…

• in RoboServer •

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VikramGaur (to robocapi) 5 hours ago (Show more Show less)

Hello, Please share you contact information with us via tcsgold@adobe.com I will need more details about this issue to start investigation. Thanks, Vikram Gaur Adobe Support

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Twitter Widget not working in Captivate 8 (Mac)

bsundberg 1 week ago (Show more)

When I add the A3C widget to my lesson, check to add Twitter Collaboration, enter my Twitter handle, and then click Register, I get an error stating the widget has expired. When I follow the…

• in Adobe Captivate •

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VikramGaur (to bsundberg) 3 days ago (Show more Show less)

You might need to place the published output on a Web Server or an LMS. Thanks, Vikram Gaur

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Install on two different computers - license?

tireduser 1 week ago (Show more)

What's the deal nowadays with Adobe Captivate licensing? My employer purchases me both a Captivate license (I do not believe it is subscription - how can I tell?) and also a Creative Cloud…

• in Adobe Captivate •

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VikramGaur (to JoNHi) 3 days ago (Show more Show less)

How much did you pay for your license initially (Not yesterday's purchase) ? For cancelling second subscription please share your Order Details with us (Order Number, Email address) via…

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Captivate 8 - Mac OS X Mavericks - Can't print to Micrsoft Word

Logan3-1639 3 months ago (Show more)

When I select File>Print and attempt to publish to Microsoft Word (to create handouts), the process begins and then fails, accompanied by an alert that reads: "Publish to MS Word failed. Retry after…

• in Adobe Captivate •

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VikramGaur (to jcthompson dc) 3 days ago (Show more Show less)

Hello, Apologies for the inconvenience. Which version of MS Word are you using on your MAC ? As a testing, can you please try using Adobe Captivate 8 on your "root" account of this this MAC ?…

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Adobe Captivate File: Won't Open, Fatal Error

wargoes 2 weeks ago (Show more)

I'm on a Dell PC Laptop. I've saved an Adobe Captivate 7 file, then exported it to Flash format. I can't open the FLA or SWF files that I exported. When I try to open the original Adobe Captivate…

• in Adobe Captivate •

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VikramGaur (to wargoes) 6 days ago (Show more Show less)

Glad to know, it worked. You do not need to change the folder name, it will automatically create a new folder. Thanks, Vikram Gaur

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How do I Cancel my plan - please do not advise contacting support as the loop always leads back to the forum as the chat option is conveniently not working

kevinking 1 week ago (Show more)

All i want to do is cancel my Captivate Plan, can someone tell how this can be done, without looping through the lack of customer support page

• in Adobe Captivate •

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VikramGaur (to kevinking) 1 week ago (Show more Show less)

Hello, Welcome to Adobe Forums. Please share your order details (Order number, Email address and Date of Purchase) with us via tcssup@adobe.com Thanks, Vikram Gaur Adobe Support

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deactivate

dpullen3 2 weeks ago (Show more)

I have a license for Captivate and I can't activate it as the number of activations has been exceeded. The other computers this has been installed on have been disposed of. I need the previous…

• in Adobe Captivate •

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VikramGaur (to dpullen3) 1 week ago (Show more Show less)

Hello, Welcome to Adobe Support. Please share the Serial number with us at tcssup@adobe.com Thanks, Vikram Gaur Adobe Support

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captivate 8 install issue on Signing in

Wolarn 3 weeks ago (Show more)

Hi, I have downloaded the trial version of Captivate 8 but when I want to install it hangs on the Signing in step. I sign in and it keeps showing the loading image and nothing happens. Please…

• in Adobe Captivate •

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VikramGaur (to Wolarn) 2 weeks ago (Show more Show less)

Hello, Welcome to Adobe Forums. Are you using a MAC or Windows ? Is your computer a part of Domain Network ? Do you have a Proxy Server in your network ? Thanks, Vikram Gaur Adobe Support…

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Captivate Versions

mikevis 2 weeks ago (Show more)

Hi. Am I able to load the same subscription version of the software onto my laptop and PC? Thanks.

• in Adobe Captivate •

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VikramGaur (to mikevis) 2 weeks ago (Show more Show less)

Hello, Welcome to Adobe Forums !! You may install in on your PC and Laptop both but you can't use Captivate on both the computer at the same time. Thanks, Vikram Gaur Adobe Support

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Inserting interaction = Cp 7 crashing

Lochrecan 4 weeks ago (Show more)

Once more, hope I don't sound just like a whinner, but Cp 7 is crashing when trying to insert an interaction from Insert > Interaction. I also tried to do it from Insert > Widget, but it's not…

• in Adobe Captivate •

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VikramGaur (to Lochrecan) 3 weeks ago (Show more Show less)

Hello, Any possibility to install Adobe Captivate 7 64bit on your computer ? Thanks, Vikram Gaur Adobe Support

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Purchased Captivate 8 for my MAC. I get installer failed to initialise every time I try to install.

cj4093 1 month ago (Show more)

I have successfully downloaded Captivate 8 several times. Each time I try to install on my Mac, I get the message that the Installer Fails to Initate. I tried the trial as well. Please help me. I am…

• in Adobe Captivate •

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VikramGaur (to cj4093) 1 month ago (Show more Show less)

Hello, Welcome to Adobe Forums. Which version of MAC are you using ? Do you have any other Adobe product installed on your computer ? What is the size of downloaded file ? (Captivate 8 trial…

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