derekajack's Profile | Adobe Community

CC files have been attacked by encryption virus. How do I delete?

JLD1987 1 week ago (Show more)

My creative cloud files have been encrypted and I have received a ransom note. I want to delete these files before the virus gets into my computer. So far the only files affected are the cloud…

• in File Hosting, Syncing, and Collaboration •

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derekajack (to JLD1987) 1 week ago (Show more Show less)

Hi, I've sent you a private message for more information that will help us investigate this issue.

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Unable to sync files to or from Creative Cloud

Christopher Gregory 1 month ago (Show more)

Hi there I'm running a McBook Pro running OSX 10.7.5. I’ve been able to sync with the Creative Cloud in the past but now there is no link between what I upload to the web and what I put in the…

• in File Hosting, Syncing, and Collaboration •

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derekajack (to JordonBrooker) 1 month ago (Show more Show less)

Hi Jordan, so we can understand what's happening here, would you be able to send us some log files? I'm looking for the CoreSync.log files for the period you're referring to. You will find…

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Synchronization of files in CCDesktop

Museproblem 1 month ago (Show more)

The synchronization of files in CCDesktop works fine on my iMac with Maverick, the documents I see them synchronized in CCfolder of my iMac. I see them also synchronized in the Safari browser on the…

• in File Hosting, Syncing, and Collaboration •

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derekajack (to Museproblem) 1 month ago (Show more Show less)

HI, can you provide more detail around not really seeing these documents on your Macbook Air? Are there any error messages in Creative Cloud Desktop App on the Macbook AIr?

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core sync hogging cpu again

paulherz 1 month ago (Show more)

I did 4 updates (DW 2014.1 Muse 2014.2, etc.) yesterday and now Creative Cloud Core Sync is hogging 100% of my CPU. I have stopped file sync. Doesn't help. Have signed out. Even signing out doesn't…

• in File Hosting, Syncing, and Collaboration •

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derekajack (to paulherz) 1 month ago (Show more Show less)

Hi, can you confirm what version of the Creative Cloud Desktop app you are running?

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how to download multiple files from Creative Cloud

KoryH 2 years ago (Show more)

I uploaded about 30 photos to creative cloud storage. Now I cannot find a way to download a group or all at the same time. You can select multiples and move to different folders within CC, but can't…

• in File Hosting, Syncing, and Collaboration •

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derekajack (to Jorgen K) 2 months ago (Show more Show less)

Hi, It is now easier to share content with others on Creative Cloud using the Collaboration functionality. Please see this article for more information. Let me know if this is the solution…

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NickBarfuss mentioned derekajack 2 months ago

Re: Creative cloud doesnt create a cloud folder on my Users Folder?

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Sync folder can't be activated

Ptitintin 4 months ago (Show more)

When I try to activate my sync folder by pushing the button on the creative cloud or by going into preferences nothing happens. (I'm on a Macbook) What should I do ? Thank's

• in File Hosting, Syncing, and Collaboration •

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derekajack (to MartinsVanags) 3 months ago (Show more Show less)

Thanks. It certainly sounds as though you're experiencing the same issue for which the workaround below should resolve. Would you mind going through the steps again? If need be we could arrange…

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i lost my files from creative cloud today, any ideas? (this was the first time i was using CC cloud)

manu854 4 months ago (Show more)

is there any ways to recover them? they were three illustrator files.

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derekajack (to manu854) 3 months ago (Show more Show less)

Hi, apologies for the delay in responding. Can you give me some more information that may help us resolve this issue for you? Can you tell me the exact steps you took (moved files from which…

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uploading files to cc

raffere 3 months ago (Show more)

I've tried dragging an In-design file containing a newsletter to the cloud to pass on to a colleague, but it won't work. Neither does it work through upload file

• in File Hosting, Syncing, and Collaboration •

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derekajack (to raffere) 3 months ago (Show more Show less)

Hi, can you provide more detail? What are the exact steps? What error message do you get (both on the web and using the Creative Cloud Desktop app). If you have a screenshot, that would be…

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how do I save a pdf file in the cloud so I can edit it

tfujimagari 1 year ago (Show more)

how do I save a pdf file in the cloud so I can edit it

• in File Hosting, Syncing, and Collaboration •

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derekajack (to DanielW2011) 3 months ago (Show more Show less)

Hi, just as an FYI, folder sharing is very much a feature now - http://helpx.adobe.com/creative-cloud/help/collaboration.html

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Creative Cloud Files – Syncing issues/Bandwidth hogging – Does it ever work?

Matt M-T 3 months ago (Show more)

Having been a Dropbox user for several years I was keen to start using the 100gb of Creative Cloud storage to enable me to work on a project from home and pick up where I left off in the office. …

• in File Hosting, Syncing, and Collaboration •

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derekajack (to Matt M-T) 3 months ago (Show more Show less)

Hi Matt, In order for us to take a deeper look at what's happening here, we would need to take a look at the log files on both your machines. The location of the coresync.log file is included…

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