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All Communities > Acrobat > Acrobat Installation & Update Issues

Acrobat Installation & Update Issues

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Announcement 1 Acrobat and Reader 11.0.09 and 10.1.12 Updates Released
Announcement:Acrobat and Reader 11.0.09 and 10.1.12 Updates Released
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by Sara.Forsberg (September 15, 2014)

On September 16 2014, we released the following updates: 11.0.09 for Acrobat XI & 10.1.12 for Acrobat X. Choose Help > Check for Updates in Acrobat to install the these updates. For more informtation, see http://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.

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    • Thread Since I have installed Acrobat pro 11, it is not finding my Epson Scan software. Therefore I can not use option Create PDF from Scanner option.

      Since I have installed Acrobat pro 11, it is not finding my Epson Scan software. Therefore I can not use option Create PDF from Scanner option.

      Hello all, I have issue with starting my scanner software from Adobe Acrobat Pro 11. In my earlier version Adobe Acrobat 7, it was working fine. But since I have upgraded to 11, it not able to communicate with my Eps...
      RayVand
      last modified by RayVand
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      Since I have installed Acrobat pro 11, it is not finding my Epson Scan software. Therefore I can not use option Create PDF from Scanner option.

      in Acrobat Installation & Update Issues

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      • Thread How can I transfer a copy of Acrobat Pro 9 from one Mac to another?

        How can I transfer a copy of Acrobat Pro 9 from one Mac to another?

        Is there a way to pull the license information from the Mac with Acrobat 9 Pro to use for installing on the new Macbook Air?
        mikeypwalsh
        last modified by mikeypwalsh
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        How can I transfer a copy of Acrobat Pro 9 from one Mac to another?

        in Acrobat Installation & Update Issues

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        • Thread Installing previously purchased program on new computer, how?

          Installing previously purchased program on new computer, how?

          Last year I purchased Adobe Acrobat XI Pro Student and Teacher Edition for mac.  Now I have a new computer.  How do I transfer or reinstall the program on the new computer?  Thanks
          mctate65@pondhouse.com
          last modified by mctate65@pondhouse.com
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          Installing previously purchased program on new computer, how?

          in Acrobat Installation & Update Issues

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          • Thread It would appear that there is no longer any support for Acrobat Pro 9 for Mac. I keep getting a notice for updates but when I elect to do so, I get the message that I need to reinstall the program from the original program disks- which I no longer have.

            It would appear that there is no longer any support for Acrobat Pro 9 for Mac. I keep getting a notice for updates but when I elect to do so, I get the message that I need to reinstall the program from the original program disks- which I no longer have.

            I’m debating whether to can the app, or just ignore, or turn off the updater. Suggestions?
            Paul O Davis
            last modified by Paul O Davis
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            It would appear that there is no longer any support for Acrobat Pro 9 for Mac. I keep getting a notice for updates but when I elect to do so, I get the message that I need to reinstall the program from the original program disks- which I no longer have.

            in Acrobat Installation & Update Issues

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            • Thread I want serial no for my acrobat reader

              I want serial no for my acrobat reader

              I have bought a Adobe Acrobat XI pro and I want serial no for the same
              adobe pdf converter
              last modified by adobe pdf converter
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              I want serial no for my acrobat reader

              in Acrobat Installation & Update Issues

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              • Thread Need Acrobat 9 pro install/download files

                Need Acrobat 9 pro install/download files

                Over the years, my group has purchased Acrobat 7 Pro, 8 Pro, and 9 Pro...  I have serial numbers for all of the above listed in my My Adobe/My Products area.  I have disks for both 7 and 8 pro... Unfortunate...
                HuntSpearII
                last modified by HuntSpearII
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                Need Acrobat 9 pro install/download files

                in Acrobat Installation & Update Issues

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                • Thread Updates to Acrobat 9 Pro

                  Updates to Acrobat 9 Pro

                  I've recently had to do a Windows reinstall, and therefore had to reinstall Adobe Acrobat Pro 9. Yes, I appreciate that it's two versions out of date and no longer supported by Adobe, but it works for me and I'm not i...
                  Jay-man
                  last modified by Jay-man
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                  Updates to Acrobat 9 Pro

                  in Acrobat Installation & Update Issues

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                  • Thread need my adobe acrobat 9 standard installed on new laptop

                    need my adobe acrobat 9 standard installed on new laptop

                    how can I get this installed in new computer? does anyone have a number for adobe to talk to a live person?
                    khayward3
                    last modified by khayward3
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                    need my adobe acrobat 9 standard installed on new laptop

                    in Acrobat Installation & Update Issues

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                    • Thread I just signed up andI cannot use it

                      I just signed up andI cannot use it

                      I just paid for the Acrobat xl pro and when I try to use it it says it cannot open???
                      yasmeena555
                      last modified by yasmeena555
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                      I just signed up andI cannot use it

                      in Acrobat Installation & Update Issues

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                      • Thread Adobecolabsync.exe issues

                        Adobecolabsync.exe issues

                        Thank you for contacting Adobe. A representative will be with you shortly. Thank you for your patience.   While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a w...
                        Adobe tech support Sucks
                        created by Adobe tech support Sucks
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                        Adobecolabsync.exe issues

                        in Acrobat Installation & Update Issues

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                        • Thread Problem installing Acrobat 9 professional

                          Problem installing Acrobat 9 professional

                          Hey guys. Installing CS4 on a mac running Windows 8.1 through parallels. Can install everything but acrobat pro. I have tried restarting, have all other programs closed. Please help!
                          CJuday
                          created by CJuday
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                          Problem installing Acrobat 9 professional

                          in Acrobat Installation & Update Issues

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                          • Thread How can I upgrade from Acrobat 9 Pro?

                            How can I upgrade from Acrobat 9 Pro?

                            I see on the Adobe website that I can upgrade from my old Acrobat 9 Pro, but I can't find a link to actually do it! Plus, I don't want a subscription where I have to pay monthly, I just want to pay once. How can I do ...
                            SSEditor
                            created by SSEditor
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                            How can I upgrade from Acrobat 9 Pro?

                            in Acrobat Installation & Update Issues

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                            • Thread I am unable to install Acrobat X Pro on my new computer.  See https://forums.adobe.com/message/6931087

                              I am unable to install Acrobat X Pro on my new computer.  See https://forums.adobe.com/message/6931087

                              I have tried everything as suggested in another forum [Re: I need to re-download on new computer].  However I keep receiving error messages that my serial numbers are incorrect, or that the serial number for Acro...
                              ElizabethBarna
                              last modified by ElizabethBarna
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                              I am unable to install Acrobat X Pro on my new computer.  See https://forums.adobe.com/message/6931087

                              in Acrobat Installation & Update Issues

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                              • Thread There was an error downloading the update. Error

                                There was an error downloading the update. Error

                                received Error #16820 when attempting to download update
                                Ritaf17
                                created by Ritaf17
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                                There was an error downloading the update. Error

                                in Acrobat Installation & Update Issues

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                                • Thread Installer won't go beyond saying it is downloading

                                  Installer won't go beyond saying it is downloading

                                  I keep just getting the install popup and nothing happens. I paid for the one year subscription. HELP! This is all I get.
                                  can't get the download to
                                  created by can't get the download to
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                                  Installer won't go beyond saying it is downloading

                                  in Acrobat Installation & Update Issues

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                                  • Thread I am running acrobat on windows 8.1, if preview on explorer is on, the file is locked and cannot be deleted

                                    I am running acrobat on windows 8.1, if preview on explorer is on, the file is locked and cannot be deleted

                                    Also I checked the event logs and I have the following errors.   Activation context generation failed for "c:\program files (x86)\Adobe\adobe creative cloud\Utils\Creative Cloud Uninstaller.exe".Error in manifes...
                                    jdmy77
                                    created by jdmy77
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                                    I am running acrobat on windows 8.1, if preview on explorer is on, the file is locked and cannot be deleted

                                    in Acrobat Installation & Update Issues

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                                    • Thread Acrobat will not load

                                      Acrobat will not load

                                      What's with this CRAP
                                      chuck grijalva
                                      last modified by chuck grijalva
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                                      Acrobat will not load

                                      in Acrobat Installation & Update Issues

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                                      • Thread Help registering older product

                                        Help registering older product

                                        I have an older Acrobat 7.  It was correctly installed on an old computer which has since died.  I am now trying to install it on my replacement computer, but internet installation and phone installation fai...
                                        LPICK
                                        last modified by LPICK
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                                        Help registering older product

                                        in Acrobat Installation & Update Issues

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                                        • Thread Adobe Acrobat 9 Pro Update Issue, please help ASAP!!!

                                          Adobe Acrobat 9 Pro Update Issue, please help ASAP!!!

                                          When I open an adobe PDF  software Setup pops up and says that I need to enter my serial number to continue using the product. I have the serial number because I own the program for my business. I have the Adobe ...
                                          adobe update issue
                                          last modified by adobe update issue
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                                          Adobe Acrobat 9 Pro Update Issue, please help ASAP!!!

                                          in Acrobat Installation & Update Issues

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                                          • Thread I have a valid serial number, but acrobat installer won't accept it

                                            I have a valid serial number, but acrobat installer won't accept it

                                            I'm trying to install acrobat 8.1 on a new computer. I found my serial number under my account and it matches the one on the working acrobat v8.1 on my old computer, but then trying to run the installer,I get the mess...
                                            logicaldecisions
                                            last modified by logicaldecisions
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                                            I have a valid serial number, but acrobat installer won't accept it

                                            in Acrobat Installation & Update Issues

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