1 2 Previous Next 51 Replies Latest reply: Dec 9, 2014 9:27 PM by idoyoss RSS

    Bridge CS6 crashes on startup after upgrade from CS5

    davidbradley.com

      Yesterday I upgraded to Photoshop CS6 using an install disk mailed from Adobe.  Photoshop CS6 itself appears to be working fine, but both the 32-bit and 64-bit versions of Bridge CS6 crash on startup with the standard Windows popup ("Adobe Bridge CS6 has stopped working.  Windows is searching for a solution...").  Bridge CS5 still works great, as it did before the CS6 installation.

       

      The Windows Event Viewer shows the following message for the crash of the 64-bit version:

       

      Faulting application name: Bridge.exe, version: 5.0.0.399, time stamp: 0x4f5ec28e

      Faulting module name: MMXCore.8BX_unloaded, version: 0.0.0.0, time stamp: 0x4f308138

      Exception code: 0xc0000005

      Fault offset: 0x000007fee2694c10

      Faulting process id: 0x11f0

      Faulting application start time: 0x01cd2de2890d2563

      Faulting application path: C:\Program Files\Adobe\Adobe Bridge CS6 (64 Bit)\Bridge.exe

      Faulting module path: MMXCore.8BX

      Report Id: c7df83bc-99d5-11e1-9969-1c6f65d33927

       

      and the following for the crash of the 32-bit version:

       

      Faulting application name: Bridge.exe, version: 5.0.0.399, time stamp: 0x4f5ec62d

      Faulting module name: MMXCore.8BX_unloaded, version: 0.0.0.0, time stamp: 0x4f308107

      Exception code: 0xc0000005

      Fault offset: 0x6ae31ec0

      Faulting process id: 0xe58

      Faulting application start time: 0x01cd2de2487d6d23

      Faulting application path: C:\Program Files (x86)\Adobe\Adobe Bridge CS6\Bridge.exe

      Faulting module path: MMXCore.8BX

      Report Id: 88541db9-99d5-11e1-9969-1c6f65d33927

       

      I've rebooted multiple times and tried reinstalling from the upgrade disk, but the problem persists.

       

      The installation is on a machine dedicated to Photoshop whose system info is included below.  I'm running a multi-disk setup with 1 SSD as my C drive, another SSD for Temp and Scratch (in different partitions on the same SSD), and a RAID 5 array of hard drives for the actual image files.  To my knowledge I'm running with the latest drivers of everything.

       

      I'm not sure how to move forward at this point.  Any information or assistance would be most appreciated.

       

      David

       

      ==================

       

      Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

      Operating System: Windows 7 64-bit

      Version: 6.1 Service Pack 1

      System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

      Physical processor count: 4

      Processor speed: 3410 MHz

      Built-in memory: 16367 MB

      Free memory: 13546 MB

      Memory available to Photoshop: 14755 MB

      Memory used by Photoshop: 87 %

      Image tile size: 128K

      Image cache levels: 4

      OpenGL Drawing: Enabled.

      OpenGL Drawing Mode: Advanced

      OpenGL Allow Normal Mode: True.

      OpenGL Allow Advanced Mode: True.

      OpenGL Allow Old GPUs: Not Detected.

      Video Card Vendor: NVIDIA Corporation

      Video Card Renderer: GeForce GTX 570/PCIe/SSE2

      Display: 2

      Display Bounds:=  top: 0, left: 1600, bottom: 1440, right: 2500

      Display: 1

      Display Bounds:=  top: 0, left: 0, bottom: 1200, right: 1600

      Video Card Number: 1

      Video Card: NVIDIA GeForce GTX 570

      OpenCL Unavailable

      Driver Version: 8.17.12.9573

      Driver Date: 20120209000000.000000-000

      Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

      Video Mode: 1600 x 1200 x 4294967296 colors

      Video Card Caption: NVIDIA GeForce GTX 570

      Video Card Memory: 1280 MB

      Video Rect Texture Size: 16384

      Serial number: 91198925890275526270

      Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

      Temporary file path: H:\Temp\

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        F:\, 32.0G, 31.5G free

      Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

      Additional Plug-ins folder: not set

       

       

      Installed components:

         A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

         ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

         adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

         AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

         AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

         AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

         AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

         AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

         AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

         AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

         adobe_caps.dll   Adobe CAPS   6,0,29,0  

         AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

         ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

         aif_core.dll   AIF   3.0   62.490293

         aif_ocl.dll   AIF   3.0   62.490293

         aif_ogl.dll   AIF   3.0   62.490293

         amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

         ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

         AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

         AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

         Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

         BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

         boost_date_time.dll   DVA Product   6.0.0  

         boost_signals.dll   DVA Product   6.0.0  

         boost_system.dll   DVA Product   6.0.0  

         boost_threads.dll   DVA Product   6.0.0  

         cg.dll   NVIDIA Cg Runtime   3.0.00007  

         cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

         CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

         CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

         data_flow.dll   AIF   3.0   62.490293

         dvaaudiodevice.dll   DVA Product   6.0.0  

         dvacore.dll   DVA Product   6.0.0  

         dvamarshal.dll   DVA Product   6.0.0  

         dvamediatypes.dll   DVA Product   6.0.0  

         dvaplayer.dll   DVA Product   6.0.0  

         dvatransport.dll   DVA Product   6.0.0  

         dvaunittesting.dll   DVA Product   6.0.0  

         dynamiclink.dll   DVA Product   6.0.0  

         ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

         FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

         filter_graph.dll   AIF   3.0   62.490293

         hydra_filters.dll   AIF   3.0   62.490293

         icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

         icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

         image_compiler.dll   AIF   3.0   62.490293

         image_flow.dll   AIF   3.0   62.490293

         image_runtime.dll   AIF   3.0   62.490293

         JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

         LogSession.dll   LogSession   2.1.2.1640  

         mediacoreif.dll   DVA Product   6.0.0  

         MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

         msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

         msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

         msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         pdfsettings.dll   Adobe PDFSettings   1.04  

         Photoshop.dll   Adobe Photoshop CS6   CS6  

         Plugin.dll   Adobe Photoshop CS6   CS6  

         PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

         PSArt.dll   Adobe Photoshop CS6   CS6  

         PSViews.dll   Adobe Photoshop CS6   CS6  

         SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

         ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

         tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

         tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

         TfFontMgr.dll   FontMgr   9.3.0.113  

         TfKernel.dll   Kernel   9.3.0.113  

         TFKGEOM.dll   Kernel Geom   9.3.0.113  

         TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

         updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

         WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

         wu3d.dll   U3D Writer   9.3.0.113  

       

       

       

       

      Required plug-ins:

       

       

         Accented Edges 13.0

         Adaptive Wide Angle 13.0

         ADM 3.11x01

         Angled Strokes 13.0

         Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Bas Relief 13.0

         BMP 13.0

         Camera Raw 7.0

         Chalk & Charcoal 13.0

         Charcoal 13.0

         Chrome 13.0

         Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Color Halftone 13.0

         Colored Pencil 13.0

         CompuServe GIF 13.0

         Conté Crayon 13.0

         Craquelure 13.0

         Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Crop and Straighten Photos Filter 13.0

         Crosshatch 13.0

         Crystallize 13.0

         Cutout 13.0

         Dark Strokes 13.0

         De-Interlace 13.0

         Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Diffuse Glow 13.0

         Displace 13.0

         Dry Brush 13.0

         Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Embed Watermark 4.0

         Extrude 13.0

         FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Fibers 13.0

         Film Grain 13.0

         Filter Gallery 13.0

         Fresco 13.0

         Glass 13.0

         Glowing Edges 13.0

         Grain 13.0

         Graphic Pen 13.0

         Halftone Pattern 13.0

         HDRMergeUI 13.0

         IFF Format 13.0

         Ink Outlines 13.0

         JPEG 2000 13.0

         Lens Blur 13.0

         Lens Correction 13.0

         Lens Flare 13.0

         Liquify 13.0

         Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Mezzotint 13.0

         MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Mosaic Tiles 13.0

         Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Neon Glow 13.0

         Note Paper 13.0

         NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Ocean Ripple 13.0

         Oil Paint 13.0

         OpenEXR 13.0

         Paint Daubs 13.0

         Palette Knife 13.0

         Patchwork 13.0

         Paths to Illustrator 13.0

         PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Photocopy 13.0

         Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Pinch 13.0

         Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Plaster 13.0

         Plastic Wrap 13.0

         PNG 13.0

         Pointillize 13.0

         Polar Coordinates 13.0

         Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Poster Edges 13.0

         Radial Blur 13.0

         Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Read Watermark 4.0

         Reticulation 13.0

         Ripple 13.0

         Rough Pastels 13.0

         Save for Web 13.0

         ScriptingSupport 13.0

         Shear 13.0

         Smart Blur 13.0

         Smudge Stick 13.0

         Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Spatter 13.0

         Spherize 13.0

         Sponge 13.0

         Sprayed Strokes 13.0

         Stained Glass 13.0

         Stamp 13.0

         Sumi-e 13.0

         Targa 13.0

         Texturizer 13.0

         Tiles 13.0

         Torn Edges 13.0

         Twirl 13.0

         Underpainting 13.0

         Vanishing Point 13.0

         Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Water Paper 13.0

         Watercolor 13.0

         Wave 13.0

         WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         Wind 13.0

         Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

         ZigZag 13.0

       

       

      Optional and third party plug-ins: NONE

       

       

      Plug-ins that failed to load: NONE

      Flash:

         Mini Bridge

         Kuler

      Installed TWAIN devices: NONE

        • 1. Re: Bridge CS6 crashes on startup after upgrade from CS5
          Curt Y Community Member

          Interestingly enough a user had this same problem posted in the Photoshop Forum yesterday.  http://forums.adobe.com/message/4388012

           

          The OP said he would wait until Adobe helped, so no answer from that post.

           

          The problem lies in the defaulting module MMXCore.88X.  Not sure what this means as have only seen this on these 2 posts.  A web search does not provide many answers.

           

          Let us know what you find or do not find, as this may be a new problem with CS6.

           

          Did you use CS6 beta?  And if so did you unstall it first?

           

          Did you migrate any CS5 stuff to CS6?

          • 2. Re: Bridge CS6 crashes on startup after upgrade from CS5
            davidbradley.com Community Member

            I did see that other thread, but there seems to be more confusion that clarity there so I am hoping that someone from Adobe will chime in here.  MMXCore.88X has been part of the Photoshop installation for several releases now, so again I'm hoping the Adobe folks will have some insight.

             

            David

            • 3. Re: Bridge CS6 crashes on startup after upgrade from CS5
              Curt Y Community Member

              I would recomend you visit the ps thread I referenced occasionally and comment as needed.  The Photoshop Forum it is a lot more active and the more eyes that better the chance of getting a solultion.

               

              Even though that is the wrong fourm for a Bridge question, it is an unusual problem that may be related to CS6.  You essentially have the CS6 beta program that was coded in March.  The recoding will take a little longer so keep your eye peeled for any dot releases.  Bridge was recoded as it is now a 64 bit program, but I see from your crash reports it crashes in both programs.

              • 4. Re: Bridge CS6 crashes on startup after upgrade from CS5
                Curt Y Community Member

                This has been sent to a Bridge engineer so hopefully they will give  some guidance on this thread.

                • 5. Re: Bridge CS6 crashes on startup after upgrade from CS5
                  aochenglong Adobe Employee

                  Hi David,

                  Can Bridge work if you run it as administrator? If yes, will it generate a temp file named like “Photoshop Tempxxxxxx” under the root of C drive when Bridge launch? If still yes, it should be a same issue as what others encountered. And we are investigating this issue now.

                   

                  Chenglong

                  • 6. Re: Bridge CS6 crashes on startup after upgrade from CS5
                    davidbradley.com Community Member

                    Hi, Chenglong.

                     

                    That did it!  Thanks.

                     

                    David

                    • 7. Re: Bridge CS6 crashes on startup after upgrade from CS5
                      Simon-1965

                      Having the same problem here too after upgrade from CS5 Extended to CS6 Extended. I did not install the Beta version. Uninstalled CS5 first and did clean install of CS6. Bridge starts fine but crashes out as soon as the main window appears. Photoshop itself is fine. CS6 package installed on SSD and using internal hard drive as a scratch disk. Resent paying out for the best package in the business and then having to ensure I run as Administrator just to use it.

                      Adobe - we need a fix for this now.

                      • 8. Re: Bridge CS6 crashes on startup after upgrade from CS5
                        digiscuro

                        I'm having this same issue. Bridge crashes on startup. I have the 64 bit version installed. Running it as admin seems to work, but I'd rather not be forced to do that.

                        • 9. Re: Bridge CS6 crashes on startup after upgrade from CS5
                          Curt Y Community Member

                          Simaon and digiscuro, as you should see in the post above Adobe is working on fixing the issue.  They can reproduce the problem now need to find a coding fix.  Hopefully the next dot update will see a solution.

                          • 10. Re: Bridge CS6 crashes on startup after upgrade from CS5
                            Curt Y Community Member

                            Chenglong,

                             

                            Another user of SSD drives has this same problem.  Might it be related to the SSD drivers? 

                             

                            Here is latest OP post with problem.   http://forums.adobe.com/thread/1005804?tstart=0

                            • 11. Re: Bridge CS6 crashes on startup after upgrade from CS5
                              CFStudios Community Member

                              Hi,

                               

                              I have the same problem without using SSD drive, but having set the window's default "Temp"-folder to another location than default.

                              See --> http://forums.adobe.com/message/4406755

                               

                              Chris

                              • 12. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                mldavistwo

                                I'll add one more to the pile.  CS6 64 under Win7 64.  UAC turned off (never used it).  Both CS6 and CS6 Bridge set to Administrator status for loading.  I downloaded an update today's date and reported the freeze (Waiting for Bridge CS6 ...).  I performed a hard reboot and was able to load Bridge so thought I was out of the woods.  However after closing CS6 and returning later to resume work, CS6 loads but Bridge does not.  I'm not using SSD.  Tried loading CS6 with Ctrl key depressed to reset.  Bridge still not loading.  Tried loading it directly from a shortcut as Admin - no luck.  I do have CS5 installed.  I did not load CS6 beta.  I have a CS6 upgrade from the DVD.

                                • 13. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                  Curt Y Community Member

                                  mldavistwo wrote:

                                   

                                  I downloaded an update today's date and reported the freeze (Waiting for Bridge CS6 ...

                                  Some have reported you need to do a computer re-boot after the recent update for Bridge to work.  Try and see it that helps.

                                   

                                  The update was mostly to do with cross communication with other programs than bug fixes.

                                  • 14. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                    mldavistwo Community Member

                                    Rebooting the computer will enable Bridge to work.  However, once I close CS6 / Bridge, I can restart CS6 but Bridge will not restart, giving me the same "Waiting for Bridge CS6..." message but doing nothing.  I also note the little Bridge icon in the Taskbar (Win 7 64 bit) but it seems frozen and no menu is available to close it.  Only a hard reboot will reset things.

                                    • 15. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                      Curt Y Community Member

                                      Chenglong,

                                       

                                      Been awhile since we have heard from you, any progress on this issue?

                                      • 16. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                        mldavistwo Community Member

                                        There are a couple of threads on this problem.  I can always start Bridge from a cold booted computer, but once I load CS6 and Bridge to work on images and then close them, Bridge cannot restart until the computer is rebooted.  I can reload and run CS6 and load individual images into CS6, but I cannot activate Bridge once it is closed until I reboot.  I read elsewhere that Adobe has been able to duplicate the problem and is working on it.  I have not seen any progress to date.  This is apparently not restricted to Win7 but also affects Macs, so there is a bug in the 64-bit coding.  I have not tried running CS6 in 32-bit mode, as I don't use it that way.  Suggestions to clear settings with a Ctrl-boot have not helped.  There seems to be some cache that is not being terminated when the Bridge module closes?  (Edited - see below)

                                         

                                        One more helpful bit of information.  I tried CS6 again and Bridge would not load.  I exited CS6 and opened the Windows Task Manager.  Under processes, I found Bridge still running, although there was no Bridge icon in the taskbar (as it often displays).  So I terminated Bridge under the Task Manager Processes tab, then reloaded CS6 and Bridge came up OK.  So the quick fix is to open Task Manager, Processes tab and check to see if Bridge is still running which is preventing a second session from working with a newly reopened CS6.  The problem seems to be that Win7 (and Mac?) is not properly closing the first Bridge session thus preventing it from loading a duplicate session, but still unable to work with a reloaded CS6.

                                        • 17. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                          aochenglong Adobe Employee

                                          Curt Y wrote:

                                           

                                          Chenglong,

                                           

                                          Another user of SSD drives has this same problem.  Might it be related to the SSD drivers? 

                                           

                                          Here is latest OP post with problem.   http://forums.adobe.com/thread/1005804?tstart=0

                                          This should not be related to SSD drive. The reason why most users of SSD drive encounter this issue is they always set the temp folder location to other drive instead of C.

                                           

                                          Chenglong

                                          • 18. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                            aochenglong Adobe Employee

                                            mldavistwo wrote:

                                             

                                            I'll add one more to the pile.  CS6 64 under Win7 64.  UAC turned off (never used it).  Both CS6 and CS6 Bridge set to Administrator status for loading.  I downloaded an update today's date and reported the freeze (Waiting for Bridge CS6 ...).  I performed a hard reboot and was able to load Bridge so thought I was out of the woods.  However after closing CS6 and returning later to resume work, CS6 loads but Bridge does not.  I'm not using SSD.  Tried loading CS6 with Ctrl key depressed to reset.  Bridge still not loading.  Tried loading it directly from a shortcut as Admin - no luck.  I do have CS5 installed.  I did not load CS6 beta.  I have a CS6 upgrade from the DVD.

                                            What you mentioned is a mini Bridge issue, which is not same as the issue mentioned in this thread.

                                             

                                            Chenglong

                                            • 19. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                              aochenglong Adobe Employee

                                              Curt Y wrote:

                                               

                                              Chenglong,

                                               

                                              Been awhile since we have heard from you, any progress on this issue?

                                              We do need to fix this in dot update. But we have not yet finalized the time of publishing dot update. Hopefully, it will come soon.

                                               

                                              Chenglong

                                              • 20. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                                Fotowerkstatt2

                                                The issue is allways the same! For each CS6 Program (Indesign, Illustrator, Photoshop, Bridge, MiniBridge) and it occurs, when you change the Standard User Temp-Folder to another location than the standard setting

                                                If you get back to standard all works fine.

                                                Standard is

                                                Temp=%USERPROFILE%\AppData\Local\Temp

                                                and tmp=%USERPROFILE%\AppData\Local\Temp

                                                But I hope Adobe will fix this behavior and make it possible to change the location of the User - Temp - Folder...

                                                 

                                                Fotowerkstatt

                                                • 21. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                                  CFStudios Community Member

                                                  Hi,

                                                   

                                                  after using this "start as admin" workaround for some weeks now, I encountered some more problems while using it:

                                                  - Nested projects in Photoshop do not work: I cannot import an Illustrator file if I am not using Photoshop as admin. So the "set location to another drive than C:" does not help very well...

                                                  - All programs I have to use as admin do not support drag & drop from the Windows Explorer anymore (which is a consequence of admin mode in Windows, but makes working complicated).

                                                  - Some preferences won't save, for example things like the window position. That does not cause any trouble in first place, but I wonder if there are more preferences which will be lost on a restart...

                                                   

                                                  This leads me to the same question as above:

                                                  How is the progress on this issue? Because it makes it almost impossible for me to work in a reliable way in CS6...

                                                   

                                                  Looking forward to an update

                                                  Chris

                                                  • 22. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                                    Curt Y Community Member

                                                    Dot release of Bridge have not been out yet to fix the problem.

                                                     

                                                    If you have the temp folder on the C drive does it work for you?

                                                    • 23. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                                      PhilSutphin

                                                      I just purchased Adobe Design and Web Premium CS6 and have not been able to launch Bridge either.  I have read through the various threads and have tried the various solutions mentioned, not a single one has worked.  My machine is running Windows Vista Business, Service Pack 2.  I seem to be able to launch all of the other applications in the suite except Bridge.

                                                       

                                                      My Windows event log read this:

                                                      "Faulting application Bridge.exe, version 5.0.0.399, time stamp 0x4f5ec62d, faulting module ntdll.dll, version 6.0.6002.18541, time stamp 0x4ec3e3d5, exception code 0xc0000374, fault offset 0x000b06b7, process id 0x9b0, application start time 0x01cd42792231ba8d."

                                                       

                                                      I am not able to run as administrator either.  Is there a fix in the works for this?  Please advise.

                                                       

                                                      Regards,

                                                       

                                                      Phil Sutphin

                                                      • 24. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                                        Curt Y Community Member

                                                        You problems lies with faulting modulle ntdll.dll.  Apparently there are lots to things that can cause this problem.

                                                         

                                                        Spy or virus, bad install, bad drivers, and a whole list I see on google.

                                                         

                                                         

                                                        Don't have a magic bullet.  Might start with a virus scan.

                                                        • 25. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                                          PhilSutphin Community Member

                                                          Thanks Curt, but this is not a virus issue.  Think about it, how could the ntdll.dll file be virus infected and yet only impact the running of this single application?  That really wouldn't make sense now would it?  That library is critical to many windows function and if it were virus infected, I would have more things to worry about that trying to get Bridge to launch.

                                                           

                                                          I already did my homework on that before I posted here and tried some of the things suggested on verifying the integrity of my system files.  The Digital Signature Information shows to be okay.

                                                           

                                                          ntdll.jpg

                                                           

                                                          It could be that I upgraded this system from Windows XP Professional to Windows Vista Business and that I have an old (CS2) install that I did not remove from the computer.  I have done a variety of things to try and get to the root, but to no avail.  I am sure that if I were willing to start completely from scratch and do a clean install of the OS, I may be able to get it to work.  I don't really have time to do that however, and since I am not the only person who has had the issue with Bridge failing to start, I suspect the solution lies somewhere within the architecture of Bridge in CS6 that is at the root of my problem.

                                                           

                                                          I am hoping that someone from Adobe will finally figure it out and provide an update that works.

                                                          • 26. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                                            Curt Y Community Member

                                                            Do you have a 64 bit system or only a 32?  If 64 have you tried to launch in both modes?

                                                             

                                                            Do you have the temp file on C drive?

                                                            • 27. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                                              PhilSutphin Community Member

                                                              I am only running 32 bit.  I have also tried re-mapping the temp file to an alternate drive without luck.  Any other thoughts?

                                                               

                                                              Thanks,

                                                               

                                                              Phil

                                                              • 28. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                                                Curt Y Community Member

                                                                Don't really have anything further to add.  This thread has explored most of the options. 

                                                                 

                                                                To sum up have you tried?:

                                                                 

                                                                1.  Reset preferences by holding down Ctrl key and starting Bridge?  (will get reset window with 3 options)

                                                                2.  Start Bridge in Administrative Mode by right clicking on Bridge icon and choosing that option?

                                                                3.  Have temp file on C drive?

                                                                 

                                                                4.  The next to the final option is to uninstall the Suite and run Adobe Script Cleaner and reinstall.  Use default settings on install.

                                                                 

                                                                Your final option would be to contact Adobe.  Believe they offer free help on installation issues.  This first step they will recommend will probably be # 4 above.

                                                                You may run into some resistance from help line as you are running Vista.  Not sure that is a supported OS anymore.  Does not mean it won't work, just they have not tested and approved it.

                                                                 

                                                                Don't take this the wrong way but you are trying to run high performance software on software that was not that good to start with, and you are still using 32 bit OS.  To get the most out of the software you really need a 64 bit OS, min. 8 gigs of RAM and a video card with min. 1 g of VRAM.

                                                                • 29. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                                                  my nitemare

                                                                  I would like to add my voice to those you have the problem of Bridge CS6 crashing after upgrading.

                                                                  System 64bit SP1

                                                                  Tmp and Temp on D - No I don't want to move them....

                                                                  • 30. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                                                    dean.p Community Member

                                                                    Btw to add to this...

                                                                    I have just uninstalled CS5 master collection and installed CS6 via the Cloud service and applied all updates on two machines which have both experienced this problem with Bridge CS6 crashing. Both machines have SSD's as the main drive and I have my User folder on a seprate 1TB WD drives in RAID-1.

                                                                     

                                                                    Running as administrator allowed me to run Bridge. However, running as administrator causes another problem, we have a file-server which has SAMBA and NTFS share and if I run Bridge as administrator, I do not have proviledges to save any changes, metadata or whatever to the server when browsing server files within bridge, if I don't run bridge as admin, bridge crashes.

                                                                     

                                                                    Systems:

                                                                    Windows 7 Ultimate 64bit

                                                                    16GB Ram

                                                                     

                                                                    Windows 7 Home Premium 64bit

                                                                    16GB Ram

                                                                    • 31. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                                                      Fotowerkstatt2 Community Member

                                                                      like I wrote before,

                                                                      the only working solution for these problems seems to be

                                                                      change your User Tempfolder to the following path

                                                                       

                                                                      Temp=%USERPROFILE%\AppData\Local\Temp

                                                                      and

                                                                      tmp=%USERPROFILE%\AppData\Local\Temp

                                                                       

                                                                      you can change the setting in your  User Variables

                                                                      to find them  right click on Computer,select Properties, Advanced, than Environment Variables

                                                                      I hope this helps you

                                                                       

                                                                       

                                                                      I know, it's a bad choice for SSD Users, but at the moment, the only working fix....

                                                                      • 32. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                                                        dean.p Community Member

                                                                        Hi Fotowerkstatt2, problem is, I already have Temp=%USERPROFILE%\AppData\Local\Temp and tmp=%USERPROFILE%\AppData\Local\Temp (which I set when I initially built these systems)... so your solution does not work for me.

                                                                        • 33. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                                                          Fotowerkstatt2 Community Member

                                                                          Hallo dean.p,

                                                                          dean.p wrote:

                                                                           

                                                                          I have my User folder on a seprate 1TB WD drives in RAID-1.

                                                                          maybe it's the change of your Userfolder Location...

                                                                          so you can try as follow

                                                                           

                                                                          replace %USERPROFILE% with the Path

                                                                          "C:\Users\your account name"

                                                                          be sure to have such Directory, otherwise you have to create it like this:

                                                                           

                                                                          "C:\Users\your account name\AppData\Local\Temp"

                                                                           

                                                                          and than temp = C:\Users\your account name\AppData\Local\Temp

                                                                          and        tmp = C:\Users\your account name\AppData\Local\Temp

                                                                           

                                                                          hopefully this helps...

                                                                          • 34. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                                                            dean.p Community Member

                                                                            No it doesn't fix the issue. Although not a Bridge issue, but possibly related, I also have to run Indesign CS6 as Admin otherwise that crashes also. All CS5 Master Collection apps ran fine without a glitch.

                                                                            • 35. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                                                              Leagwen Community Member

                                                                              @dean.p : have you ever tried crtl+alt+shift key during ID start-up? For me it fix the issue. However, Bridge.exe crash issue is not yet resolved by this way

                                                                              • 36. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                                                                rob_ashcroft Community Member

                                                                                I too have this freeze problem. Installed CS6 yesterday (21/6/12) and Bridge crashes intermittently, but Photoshop is fine. I think I just found at least one cause for why mine is crashing. I have a network at home between my PC (Windows 7) and my wife's laptop (Windows 7) via our brioadband router. I have been using Bridge today to move files from my PC to her laptop. If she shuts her laptop down I lose bridge. If I restart the laptop then Bridge runs OK. No idea why that should cause a problem, but it seems to be my cause. Anyone any ideas?

                                                                                • 37. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                                                                  BRDPhoto

                                                                                  I have just had an Online Chat with Adobe support regarding this same issue.

                                                                                  According to the Adobe's representative, the resolution to this problem is to alway logon as an Administrator. 

                                                                                   

                                                                                  To quote: "with CS6 we have to log in as administrator to prevent such issues, please login as an administrator while working on the product or create a new administrator acocunt and then login in that account and work on it , you will not face issue ."  and "with Adobe products you need Admin rights to install and work to prevent issue with the product"

                                                                                   

                                                                                  Am I the only one who thinks that logging on as an Adminstrator to use Photoshop is:

                                                                                  A - A security risk in its own right,

                                                                                  B - A complete bodge to what is clearly a straight forward bug regarding Bridge trying to write a temporary file to an area where an ordinary user should not have privileges,

                                                                                  C - A completely unprofessional response to a bug that has been known about for at least 3 months now?

                                                                                   

                                                                                  Come on Adobe - this is very unprofessional of you.

                                                                                  • 38. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                                                                    my nitemare Community Member

                                                                                    I have been able to get to level 3 support on this subject and I also sent this thread along to help them move the ball along.  So far no solution however it appears to now have their serious attention.

                                                                                     

                                                                                    Lets hope that means something...

                                                                                    • 39. Re: Bridge CS6 crashes on startup after upgrade from CS5
                                                                                      gyhrvy

                                                                                      I had this issue. Deleting the contents of

                                                                                      C:\Users\<username>\AppData\Local\Temp

                                                                                      seemed to fix it.

                                                                                      1 2 Previous Next