3 Replies Latest reply on May 10, 2012 10:21 AM by Jim_Lester

    unable to open documents

    kiwi_270

      When trying to launch a document I am getting two messages:

       

      1) "Resume pending tasks. One or more downloads are not finished. Do you want to resume pending tasks? Ok or Cancel"

       

      2) "Error getting license. Server communication problem: E_ADEPT_XML_SYNTAX"

       

      I have deauthorised & reauthorised 2 different user accounts, and tried different documents but am still getting both of the above messages.

      When trying the account on another pc I am able to launch the document, so something on this pc needs fixing.

       

      I have also uninstalled and reinstalled adobe digital editions.

       

      Please help.

      Thanks