1 Reply Latest reply on May 10, 2012 6:35 PM by pwillener

    Getting Blue Screen When Trying to Uninstall Flash player

    alindley11

      Windows 7 Ultimate 32 bit SP1

      Firefox 12.0 (says up to date)

      install_flash_player_ax_32bit

      install_flashplayer11x32_mssd_aih

       

       

       

      Hey, I woke up this morning to an update to flash, so I tried, and instantly got a blue screen...

      Have tried uninstalling reinstalling, and will not work anymore. Not sure what to do?

       

       

       

       

       

      I downloaded the uninstaller, and have followed the steps like:

       

            • Copy and paste the following and click OK.
              C:\Windows\system32\Macromed\Flash 
            • Delete all the files in this folder. 
            • Follow step 1 to step 3 for the following:
              C:\Windows\SysWOW64\Macromed\Flash
              %appdata%\Adobe\Flash Player
              %appdata%\Macromedia\Flash Player
               

               

       

      Will no longer work on IE or Firefox (firefox is my main brower) and was working yesterday..