6 Replies Latest reply on May 11, 2012 8:34 AM by ssc-global

    Have Software Performance issues & now it simply won't open any project!! Help!

    ssc-global

      Hi,

       

      I have following issues

      1.  I am working on Premiere Pro CS5 and when it comes to minor modification of images/clips, I just use Photoshop or After Effects to carry out the modifications, and then when revert back to premiere, the software hangs up for like 3-5 mins!!, This I have notice, even if I simply go to desktop and come back to premiere, it hangs (meaning NOT RESPONDING!)

      2. I call Adobe customer support (case id:183193833 status:Open - Pending Adobe Response), I go through all the instruction they gave, then finally made me uninstall and reinstall Premiere Pro... I now get the following error when open any project file

        pop-up window "Premiere Pro Debug Event" Says Premiere Pro has encountered an error. [..\..\Src\QTTrack_Video.cpp-735]. then a button "Continue". which when I click, next popup window "Adobe Premiere Pro CS5" Says Adobe Premiere Pro CS5 has stopped working. Windows can check online for a solution to the problem. button 1:Check online for a solution and close the program button2: Close the program. 

      Problem details

       

      Problem signature:

        Problem Event Name:    APPCRASH

        Application Name:    Adobe Premiere Pro.exe

        Application Version:    5.0.3.0

        Application Timestamp:    4ce382d1

        Fault Module Name:    dvacore.dll

        Fault Module Version:    5.0.0.0

        Fault Module Timestamp:    4ce336ac

        Exception Code:    80000003

        Exception Offset:    0000000000104d2b

        OS Version:    6.1.7601.2.1.0.256.1

        Locale ID:    1033

        Additional Information 1:    fc72

        Additional Information 2:    fc72325d047ec53d08c05b1cad32ae3b

        Additional Information 3:    3bb9

        Additional Information 4:    3bb9ad9d78b4f1030aa5aa4d8446047a

       

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      If the online privacy statement is not available, please read our privacy statement offline:

        C:\Windows\system32\en-US\erofflps.txt

       

       

      Can someone  help me out of this? Please!

       

      My System Config

      OS: Windows 7 Ultimate (64bit)

      Nvidea Quadro FX 4800

      16 GB physical RAM

      Xeon E5630 @ 2.53Ghz x 2

      300 GB free space on C drive

      259 GB free space on the drive that contains the work files

       

      Regards

       

      Sonal