1 Reply Latest reply: May 11, 2012 2:33 PM by Jeff A Wright RSS

    Uninstalling Illustrator CS6 and Prelude CS6 Mac Betas

    nsoltz Community Member

      I was on beta team of CS6 and before release this past week was experiencing an issue with Adobe Application Manager. A very unhelpful and uninformed Adobe Tech rep demanded that I uninstall all beta apps manually. I knew this was wrong but followed his advice. Now installing from the Creative Cloud and am getting error messages in Illustrator CS6 and Prelude CS6 installations that there are conflicting files. I cannot locate these conflicting files using Spotlight. All other apps installed without a problem. Since I removed all of these beta files, including uninstallers, manually (following the bad advice of about the worst tech rep I have ever experienced), I have no uninstallers to find these files. I recall that after the cs5 beta cycle, there were several clean-up scripts available to remove any residue of beta software. Does such a script exist or is there a different way to find and remove those conflicting files?

       

      This is the Illustrator error message:

       

      WARNING: DW022: AdobeCode {8467887D-92F1-435C-B387-A7551B88EC70} Standard Adobe NPS Panel 1.0.0.0 with version (2012-02-03 01:19:37.662531) already installed with incompatible version (2011-12-22 01:44:44.778904)

      WARNING: DS013: Payload {0175676F-8C92-49F2-9131-D0D6AD654B41} AdobeHelp 3.4.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.

      WARNING: DS013: Payload {85719D3F-23BA-4C33-A45D-522844CA358D} AdobeHelp 4.0.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.

      WARNING: DS013: Payload {AF278D86-23AE-401B-AC18-9827C1992BCB} Photoshop Camera Raw 7 7.0.0.0 is already installed and the session payload {CFC3110A-491C-4DBF-A97D-66C567600A2F} Photoshop Camera Raw 7 7.0.0.0 has no upgrade/conflict relationship with it.

      WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1

      WARNING: DW020: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 conflicts with: {E0681DCC-ED44-473C-B07A-BE71776F35A6} Adobe Illustrator CS6 Core 16.0.0.0

      Please uninstall these products, restart your computer and then run this installer again.

      WARNING: DW020: NOTE: Cannot set action to the payload {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 as conflicting payload is installed.

      WARNING: DW020: {6040E054-500A-427A-9DA2-349F0FEB19D1} Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack 16.0.0.0 conflicts with: {F0DF9752-36EB-4586-98CA-251E2AB7D127} Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack 16.0.0.0

      Please uninstall these products, restart your computer and then run this installer again.

      WARNING: DW020: NOTE: Cannot set action to the payload {6040E054-500A-427A-9DA2-349F0FEB19D1} Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack 16.0.0.0 as conflicting payload is installed.

      WARNING: DW020: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 conflicts with: {E0681DCC-ED44-473C-B07A-BE71776F35A6} Adobe Illustrator CS6 Core 16.0.0.0

      Please uninstall these products, restart your computer and then run this installer again.

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