I used to download books but I am now unable to obtain books from libraries or websites

[Guest]

Why can I not download books any more to my Nook? I have downloaded multiple books in the past.

[Frustrated in AZ]

Maybe the government caught up to you and is censoring your access....

Seriously, there's no way to tell from your comments below. Generally, if

you had something that worked and it doesn't now, it means that something

changed in the software - and there has been an update to the Nook that

messed it up a bit with ADE.

I wouldn't jump to that conclusion yet, because I don't know if you can

download from libraries and other places to ADE on your computer, but can't

transfer the ebooks to your Nook - which seems the most logical

interpretation.

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[Guest]

I'm not sure if this is the same problem as the original poster, but it sounds familiar...

I'm a librarian at a small public library in Canada, and I am quite familiar with ereaders and downloading library ebooks. However, I had a question from a patron today and I've not been able to find an answer yet. I was hoping someone here might be able to help. Here is the original message I received from my library patron:

"I purchased a Kobo ereader at Christmas and was able for a couple of months download ebooks from our library site. Unfortunately now every time I go to open up a book I receive the message : “This document is protected by Adobe Digital Rights Management and is not currently authorized for use with your Adobe ID. Please sign-in with the authorized Adobe ID and try again.”  I have been in contact with Kobo several times about the issue and they have not been able to help me so I thought I would see if you would be able to have some suggestions for me.  I have authorized the computer and the e-reader, I have deauthorized and then reauthorized it.  I have removed the books and then downloaded them again but this has not helped either.  I have tried going straight through the internet and download from there but it still doesn’t work.  Besides the library books there are other Kobo free books that do not work."

[Frustrated in AZ]

Digital Rights management is an overlay onto the process of transferring

ebooks from a source and to ereaders. You may be more familiar with it

than most if you're 'Marion the Librarian', and end up being 'technical

support' for your library's patrons. All that said, Adobe's DRM process

was one of the ones adopted by the publishing industry, sometime around the

turn of the century. It's been implemented by publishers, authors,

distributors - and libraries too - to manage distribution and printing of

electronic media.

That said, please don't confuse Adobe DRM with Adobe Digital Editions.

Like Overdrive, Calibre, Bluefire Reader and other epublication management

systems, Adobe Digital Editions merely processes the information contained

in the ebook's file. So, if your patron is having an issue, then we have

to say that the issue is with something they are or are not doing.

Unfortunately, error messages have a way of masking what's wrong - and you

and I have to figure out what they are really saying. In this case, it

would appear that something's wrong with the patron's setup. If they have

a valid Adobe ID, but downloaded their copy of Digital Editions before they

obtained it, then the message makes sense. The Adobe ID is embedded in the

Digital Editions software. If that's not the case, then we have to go

elsewhere. Let's answer this question first....

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[Guest]

I will check with her, but the thing is...  she was able to download, transfer and read books for several months with no problems at all. Then suddenly -- she couldn't. I've asked her if by chance she recently updated her Kobo, and am waiting for her reply.

And yes, I am basically "Marion the Librarian" and tech support... lol.

[Frustrated in AZ]

When you talk with her: if she hasn't updated the software, ask her to do a

reset on the Nook. Sometimes these devices have a 'brain fart' and lose

their memory of who they are.

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[purcellonice]

I have EXACTLY the same problem with my two Kobo readers.

[Frustrated in AZ]

My suggestion is to try EXACTLY the same solution - do a reset and see if

that helps.

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[purcellonice]

The reset worked!  I remember doing a reset a month or so ago and I don't remember being very pleased with the results.  Maybe it worked then, too?  Thanks for the suggestion -- it seems odd that you have to reset the reader every few weeks.