1 Reply Latest reply: May 13, 2012 11:05 AM by photodrawken RSS

    Invalid Serial Number Elements 10 on Windows 7


      After installing disk one I was prompted to insert disk 2.


      After inserting disk 2 I was asked again for the serial number. When I entered the serial number I was told it was invalid. I entered all 24 digits of the serial number. The error message displays the SN I entered and I compare it to the SN on the box and the numbers are 100% the same. I've tried it with the dashes and without the dashes and each time I get the same error message.


      I have checked several times digit by digit and I am absolutely entering the SN correctly.


      Should I unistal and restart the instal?