22 Replies Latest reply: May 3, 2015 4:53 AM by Jan van Veen RSS

    Premiere Pro CS6 No audio from Sony AVCHD

    dannio12 Community Member

      Please help, I import AVCHD/mts from any files on my PC but there is no audio/sound, not even the audio 1 track has anything in it, the sound is simply not there??

      I know FCPX needs my Sony files converting is this the case with CS6 now as cs5.5 works ok.

      Thanks

        • 1. Re: Premiere Pro CS6 No audio from Sony AVCHD
          scoilt90806 Community Member

          I have a Sony HDR-CX520V camcorder (AVCHD) and have had the same issues with missing audio  (using the CS6 Production Premium trial). I get no audio in Premiere or After Effects (both report that the clips have no audio), but (literally) the same video clips load into previous CS versions (CS 5/5.5) with audio without any issues (and still do).

          This Sony camcorder records AVCHD with 5.1 audio. Is the 5.1 somehow contributing to the problem?

          I've seen a few other references to this issue, but no answers or solution...

          Sadly, CS6 looked like a promising tax refund investment and the performance was nice, but this issue is easily a deal breaker.

          • 2. Re: Premiere Pro CS6 No audio from Sony AVCHD
            Keith_Clark Community Member

            did you guys try adding an audio track of 5.1 to the timeline and then importing the video to the timeline? i dont have any of the sony HD cams, but that seems like a posible solution.

            • 3. Re: Premiere Pro CS6 No audio from Sony AVCHD
              scoilt90806 Community Member

              Hmmm... I seemed to have figured this one out on my end...

              My latest camera imports were MTS for some reason, not M2TS as they usually are. CS5.5 reads the MTS without issue, buy CS6 will only read the audio when I rename the files from .MTS to .M2TS. Just changing the file extension fixed my audio problem.

              • 4. Re: Premiere Pro CS6 No audio from Sony AVCHD
                dannio12 Community Member

                Ok problem solved, the video files were on a different Harddrive and not C, I'd gone with scratch discs on the first splash screen set to default.

                Fix : put MTS file on C drive and premiere works!

                • 5. Re: Premiere Pro CS6 No audio from Sony AVCHD
                  SadyAn Community Member

                  Just remove xmp files in Stream folder

                  • 6. Re: Premiere Pro CS6 No audio from Sony AVCHD
                    traveler6666 Community Member

                    Thanks for the tip. At once many AVCHD from a Panasonic are offline. Where is the stream folder that I can delet the XMP file?

                    • 7. Re: Premiere Pro CS6 No audio from Sony AVCHD
                      zilchmeister Community Member

                      Great, Sady Ans simple advice saved my day. Thanks.

                       

                      (Still no idea why it didn't work before, the files were imported from one folder (filming day 2) WITH audio, and from the very next folder (filming day 3) only WITHOUT audio, no matter what I tried - both folders had been copied directly with the original structure from a Class 10 SC Card of a GH2, with a complete reformating of the card between the filming days. Both folders are stored (amongst many others) on an external harddisc (La Cie Rugged 1 TB, connected with Firewire 800).

                       

                      Working device: Mac Bok Pro 3,1 , Mac OS X10.6.8 with Premiere Pro CS6, through Creative Cloud

                       

                      Seems to be a Premiere problem, logging the files with Final Cut Express brought me audiotracks without any problem.

                      • 8. Re: Premiere Pro CS6 No audio from Sony AVCHD
                        quash.asia Community Member

                        Renaming .mts to .m2ts worked for me.  Thanks!  So many dead-end fixes on the internet, but this worked in a second and forced the file to reconform.

                        • 9. Re: Premiere Pro CS6 No audio from Sony AVCHD
                          markieneter904 Community Member

                          heey with what or how do you convert the video with good quality?

                          • 10. Re: Premiere Pro CS6 No audio from Sony AVCHD
                            plasmate Community Member

                            this didnt work for me; anyone else still stuck with audio loss of mts (and m2ts) files in CS6?

                            • 11. Re: Premiere Pro CS6 No audio from Sony AVCHD
                              FidelKaryj Community Member

                              I found the solution for this one!

                              If you can  deactivate Premiere - do it, if you can't - uninstall PP.

                              Delete content of SLStore, SLcache folders located in Library/Applecation support/Adobe

                              Delete  Library/Applecation support/Adobe/Adobe PCD/Cache/cache.db

                              reinstall

                               

                              the same folders you can find in Windows OS

                              • 12. Re: Premiere Pro CS6 No audio from Sony AVCHD
                                Kevin-Monahan Adobe Employee

                                You might want to also try: Help > Deactivate. Quit Premiere Pro. Then Help > Activate.

                                • 13. Re: Premiere Pro CS6 No audio from Sony AVCHD
                                  coolyard Community Member

                                  your tips are working , but still can't explain why some files imported audio and some others not at the same time .

                                  • 14. Re: Premiere Pro CS6 No audio from Sony AVCHD
                                    Dannyboy_24 Community Member

                                    i have the same problem but for after effectssumthin.png

                                    • 15. Re: Premiere Pro CS6 No audio from Sony AVCHD
                                      RetiredBob Community Member

                                      I had the same problem and a google search shows many other have too for the last couple of years. I tried all the tips everyone has given and none worked for me. When I would import an .mts file only the video was there, no audio. As a work around I recoded the files with ffmpeg from .mts 60 fps to mp4 30 fps. The sound was fine on the imported mp4 files.

                                       

                                      Today the problem was solved and I think I know what the problem was. I upgraded cs6 to version 6.03. When I did, and opened up a new project, I had five times as many presets to choose from. One of them was AVCHD and had choices for 1280x720 with frame rates of 24, 25, 30, 50 and 60. I picked 60 and the .mts file worked great with no recoding needed.

                                       

                                      I think what the problem may be is that unless you pick the correct preset, .mts files have no audio, and I didn't get all the presets when I first installed version 6.0. With the upgrade to version 6.03 all the presets were there and the problem seemed to be solved.

                                       

                                      Another strange thing I just now noticed is that the above preset does not pick up audio on an mp4 file with a 48,000 sample rate but a Mpeg Audio Layer codec. The mp4 files with the 48,000 Mpeg AAC audio codec work fine, as now do the .mts files with an A52Audio aka AC3 codec. Using the cs6 File tab/Get Properties/file choice, the files that don't get audio don't  show any audio properties. So if using the cs6 properties choice doesn't show any audio information you don't get audio on that clip in cs6. Naturally all these codecs work fine in Windows media player, VLC player, etc. but CS6 reads some but not others. I don't know if there is a preset that will read the Mpeg Audio layer codec, but since it was just a test clip I don't want to go through a bunch of presets to find out. Incidentally, the VLC media player is what I used to show all the audio and video codec information, bitrate, etc. for all the different clips. I also noticed that if cs6 doesn't recognize the audio portion of a video clip, then the Adobe media encoder won't see it either.

                                      • 16. Re: Premiere Pro CS6 No audio from Sony AVCHD
                                        Dannyboy_24 Community Member

                                        Wow thanks I’ll try something like that.

                                        • 17. Re: Premiere Pro CS6 No audio from Sony AVCHD
                                          SAFEHARBOR11 MVP

                                          A good workflow is to make sure you copy the entire folder structure from memory card to hard drive. Do not use Sony conversion utility software. Then in Premiere, import using the Media Browser, NOT "file > import". Media Browser will access the metadata to better understand and interpret the files you are importing, especially when sometimes audio and video might be in different folders.

                                           

                                          I don't know that this has any bearing on the issue being discussed, but is good practice for any tapeless format.

                                           

                                          Also, in Premiere Preferences, you may wish to turn off "Write XMP Data", as this seems to change some info when importing files and many editors prefer that stuff to be left alone.

                                           

                                          Thanks

                                           

                                          Jeff Pulera

                                          Safe Harbor Computers

                                          • 18. Re: Premiere Pro CS6 No audio from Sony AVCHD
                                            x_axis Community Member

                                            I got it to work. I had tried everything in every forum and nothing worked. I finally uninstalled everything. Then downloaded a trial version and installed it. Then I opened the trial and registered.

                                             

                                            So, if any of the above don't work. Install a trail then open the trial. Then register it.

                                             

                                            What a pain though. But much relief that it works.

                                             

                                            Good luck.

                                            • 19. Re: Premiere Pro CS6 No audio from Sony AVCHD
                                              FightSmartTrav Community Member

                                              Here's a MUCH BETTER way to fix this. 

                                               

                                              1.  Click on your clip with missing audio and select "Reveal in Finder"

                                              2.  In Finder, duplicate the clip.

                                              3.  Rename the clip whatever you want and change the extension to .m2ts

                                              4.  Right Click your Clip and select "Show in Project"

                                              5.  Right Click your clip in the project and choose "Make Offline"

                                              6.  Right click your clip in the project again and chookse "Link"

                                              7.  Link the duplicated M2TS file.

                                               

                                              8.  Profit

                                              • 20. Re: Premiere Pro CS6 No audio from Sony AVCHD
                                                daisywong Community Member

                                                Thanks a lot, so far this solution works really well for me.

                                                • 21. Re: Premiere Pro CS6 No audio from Sony AVCHD
                                                  Design-Kink Community Member

                                                  this is just more crap from Adobe to waste my time. just want to import my hugely popular Sony A7 camera files.

                                                   

                                                  i use MacX video converter pro coz its cheap but they have they even cheaper (as in free) converter; MacX Free AVCHD Video Converter

                                                   

                                                  Sheesh Adobe, get your act together, i've been using this — since my first Mac 512k & it was faster then but crashed just as often.

                                                   

                                                  Edited by: Kevin Monahan

                                                  Reason: please don't use profanity, even if you try to disguise it by leaving out or substituting letters with other characters.

                                                  • 22. Re: Premiere Pro CS6 No audio from Sony AVCHD
                                                    Jan van Veen Community Member

                                                    I tried several options and nothing worked. Then it appeared it had something to do with Dolby 5.1.

                                                    Changed my sound settings in the camera from 5.1 to stereo and before importing files changed the extension mts to avi.

                                                    Did several tests and it worked with me!