31 Replies Latest reply: May 20, 2015 12:22 PM by helenr22630677 RSS

    Adobe CS6 file associations are all messed up

    desertowl Community Member

      Many of CS6 file association extensions wont open;

      After installing CS6 many of the previous extensions .psd .prproj .ai, I found broken and Windows 7 (64bit) would ask what program to open it with.

      It would not give me the option to chose the obvious. So, I selected Control Panel\All Control Panel Items\Default Programs\Set Associations and select Photoshop cs6 .exe and it would not assign it.

      Same with several other files.

      Even files I made fresh from CS6 photoshop(64) it wont select or give option to open with the program it was made with. I have to open the program first and select the file from inside the program.

      Now Adobe Bridge CS6 shows all the files with a visual preview but when I select the file it says "windows cannot find 'C:\program file\adobe\adobe cs5 (64 bit)\photoshop.exe' make sure you typed the name correctly, then try again.

       

      Somehow I have to unlink the old extensions because cs5 is gone but I can't seem to change the associations until whatever residual cs5 registry ghost still lives in my machine.

       

      I have googled the problem and a lot of people are having this problem but no real fixes seem apparent or they are insanely drastic like wiping the whole drive and re-installing windows.

       

      I see that this has happened before with other upgrades on the forums i.e. cs4 to cs5 years back.

       

      This is my 6th upgrade and I gave adobe thousands and thousands of dollars and why is this problem not getting addressed when other been complaining about years ago and still not a viable solution is given.

        • 1. Re: Adobe CS6 file associations are all messed up
          Curt Y Community Member

          You must have uninstalled a previous version after you installed CS6.  Adobe says this won't happen, but have seen it in these posts all too often.

           

          If you leave previous versions in place there seems to be no problems.

           

          Do you have anything but CS6 on your computer?  If so one method is to uninstall, run the Adobe Scripts cleaner, then reinstall.

          • 2. Re: Adobe CS6 file associations are all messed up
            desertowl Community Member

            I have other Adobe products outside of cs6

            I had previous versions but I thought it redundant to have Photshop cs5 + Photshop cs5(64bit) + Photshop cs6 + Photshop cs6(64bit) and the same goes for the other multi copies. So, I deleted cs5 and saved a few programs I noticed were not in cs6.

            If Adobe can make a script cleaner utility why can't they make a utility that fixes this issues in a click of a button. or better yet have an option inside photoshop that gives you the ability to associate files it opens,

            • 3. Re: Adobe CS6 file associations are all messed up
              desertowl Community Member

              I see this issue going back as far as the upgrade from cs3 to cs4, that was years ago. This problem makes the Adobe Bridge totally useless with the exception that I can preveiw the file I can't open which is really neat to do.

              Thanks Adobe for taking 8 years and going to avoid this problem.

              • 4. Re: Adobe CS6 file associations are all messed up
                Curt Y Community Member

                desertowl wrote:

                 

                So, I deleted cs5 and saved a few programs I noticed were not in cs6.

                 

                What kind of programs did you save that were not in CS6?  Depending on what you did you may have a real mess.

                 

                Might be easier to uninstall everything, run the Script cleaner, then install, in order, what you want.

                • 5. Re: Adobe CS6 file associations are all messed up
                  desertowl Community Member

                  I have adobe flash catalyst cs5.5, contribute,acrobat x pro, adobe onlocation, flex 1,2,3

                  It is a file association, this should be a simple fix not a delete every damn adobe product I ever purchased and re-install 100GB plus a full day of waiting for everything to delete/clean/load followed by a month of getting my workflow set up again.

                  Is Corel still in business, I want to go back to them.

                  • 6. Re: Adobe CS6 file associations are all messed up
                    desertowl Community Member

                    I can not believe Adobe can't fix this and make a utility for this. They have only bought out every application developer business on the planet pretty much and they seem to know how to make tools for everything else.

                    Makes me wonder if they just want to ween people away from owning their purchases by destroying their previous purchase and make them become dependant on their new get on the cloud so we can change what ya pay for on the fly and find yourself needing to upgrade weekly until we have your wallet nice and dry.

                    • 7. Re: Adobe CS6 file associations are all messed up
                      PECourtejoie ACP

                      Did you try to uninstall/reinstall CS6?

                      In order for them to make an utility, they need to be able to reproduce the issue first.

                      I suggest to report the issue to http://feedback.photoshop.com with as much information as possible.

                      • 8. Re: Adobe CS6 file associations are all messed up
                        Curt Y Community Member

                        PECourtejoie wrote:

                         

                        Did you try to uninstall/reinstall CS6?

                        In order for them to make an utility, they need to be able to reproduce the issue first.

                        I suggest to report the issue to http://feedback.photoshop.com with as much information as possible.

                        This is a long standing problem and short of uninstalling and running Adobe Script cleaner, or going into the registry and making certain changes, re-installing, changing file type associations has worked. 

                         

                        One user has indetified where the problem is in the registry, but this is with Vista and I am not comfortable recommending users dive into registry changes.

                         

                        I brought up this problem in the CS6 beta trial, but it did not generate much interest.  Have a PM into one of the engineers to see it they are working on problem.

                        • 9. Re: Adobe CS6 file associations are all messed up
                          Bubblywink

                          I had a similar problem with Dreamweaver CS6 on a Windows 7 64 bit machine refusing to be associated with .html files. Another forum suggested Default Programs Editor: http://defaultprogramseditor.com/
                          I was able to fix the broken file associations without reinstalling everything.

                          • 10. Re: Adobe CS6 file associations are all messed up
                            Curt Y Community Member

                            Here is a registy fix for Win7 machines to the file association problem.

                             

                            This from TinusHDCA user:

                             

                            I installed Photoshop CS6, then found CS5 was still there. I thought, hey, I don't need CS5 anymore, so I uninstalled CS5. then I found out that Photoshop was no longer available in 'Open with' when right-clicking an image...

                             

                            So I went into the Registry, HKEY_CLASSES_ROOT\Applications\Photoshop.exe\shell\open\command, and changed the (Default) from "C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe" "%1" to "C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe" "%1" (so changed CS5 to CS6) - and now I see 'Adobe Photoshop CS6' in my 'Open with' list when right-clicking an image...

                            • 11. Re: Adobe CS6 file associations are all messed up
                              lovebyte Community Member

                              Thank you so much. This worked!!! YEAH!

                              So many people are searching for this answer.... I have looked all morning!

                              I cannot thank you enough. Seriously!

                              • 12. Re: Adobe CS6 file associations are all messed up
                                desertowl Community Member

                                This fixed the problem;

                                 

                                So I went into the Registry, HKEY_CLASSES_ROOT\Applications\Photoshop.exe\shell\open\command, and changed the (Default) from "C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe" "%1" to "C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe" "%1" (so changed CS5 to CS6) - and now I see 'Adobe Photoshop CS6' in my 'Open with' list

                                 

                                It is so wrong that Adobe does not create a stupid easy fix-it program that goes into the registry and change the 5 into a 6 in the registry line, one single digit need be changed and wallah. They want everyone to save all work to another file, erase everything, use adobe clean everything out, re-intall, re-intall plugins, re-install fonts, re-set all GUI settings back to the way you like it, search for your saved files, re-associate projects.

                                BUT ALL THAT NEED BE DONE IS CHANGE ONE DAMN DIGIT and fixed no headaches.

                                • 13. Re: Adobe CS6 file associations are all messed up
                                  desertowl Community Member

                                  Thanks CurtY from saving me from the Adobe moron squad telling me to erase years worth of projects and spending 8 hours downloading and 12 days of setting it up like I had it before.

                                  • 14. Re: Adobe CS6 file associations are all messed up
                                    Curt Y Community Member

                                    To All:  I have been corrresponding with Adobe on messed up file associations, and the problem is not easliy reproduced, in fact Adobe has not been able to see it even with many uninstalls.  It happens in a small percentage of users apparently.  Current thinking is that it is a conflict with the uninstaller and something else at the time of uninstall.  No solultion yet,  except for the above fix, but at least I have their attention.

                                     

                                    Some users also have had luck with CCleaner, a registry cleaner.  Can not recommend it as a registry cleaner can delete good files as well as unwanted ones.  Therefore creating other problems.

                                     

                                    Glad this registry fix has worked for many.  I did not come up with it, but TinusHCA did, so thanks for that!

                                    • 15. Re: Adobe CS6 file associations are all messed up
                                      Howard Barlow Community Member

                                      Ok, I am having the same trouble, except it is going back to CS3. I am in the location to make the change. How do I? I can't simply replace it, I have to do something to make the text editable. Help me, please, before I kill the whole thing.

                                      Thanks.

                                       

                                      OK, I found how to edit and changed it accordingly. However, it still gives me the same result.

                                      • 16. Re: Adobe CS6 file associations are all messed up
                                        desertowl Community Member

                                        I simply changed in the registry the 5 into a 6. and saved it of course.

                                         

                                        Now it may look like I am changing the program name. However I am not, you need to go ito the registry to do this change not the programs file.

                                         

                                        How to get to the registry is by doing the following on a windows 7 machine but as I remember it works the same way to get to the on all windows machines;

                                        1. go to your start menu and in the "search programs and files" entry box type regedit which isshort for registry editor;

                                        2. Go and drill down the files by;

                                        opening the file named \HKEY_CLASSES_ROOT

                                        opening the file named \Applications

                                        opening the file named \Photoshop.exe

                                        opening the file named \shell

                                        opening the file named \open

                                        opening the file named \command

                                         

                                        or

                                            

                                        HKEY_CLASSES_ROOT\Applications\Photoshop.exe\shell\open\command


                                        Once you opened the command you will seeto the right under the Data column is the registry part that needs to be changed. It is simple really all that needs to be changed is the underlined part from a 5 to 6 (see below).

                                         

                                        from this --------------------> C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe

                                        to this -----------------------> C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

                                        • 17. Re: Adobe CS6 file associations are all messed up
                                          desertowl Community Member

                                          Note: again this is not changing the program file name so the change is not made in the programs file, what you need to change is in the registry files and the registry points the system to the file in the programs file so this "C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe" is a reference within the registry directory and that is what needs to be changed.


                                          I hope you follow, it mat be hard for people not used to going further into their computer than the programs files.

                                           

                                          Note the registry has thousands of files and make sure your in the right place before making any changes as this is what makes everything on your computer work.

                                           

                                          Follow instructions carefully.

                                           

                                          Adobe shame on you for not making an update that fixes this, or a super small download app that takes this easy as a single change from a 5 to a 6 in a line of code in the registry and help your paying customers insted you ask them to delete everything and scan and clean with your registry cleaner. Obviously you (adobe) want people to erase everything and reinstal for some nafarious reason.

                                          If I was to make an educated guess it would be you want to force people to purge all the unwanted program addons and second party stuff or illegal copies of stuff so people will have to shell out more money to you guys or more make them more dependant on adobe or most likely both but in the process hurt the honest paying person(s) or businesses by destroying their established product work flows.

                                           

                                          Message was edited by: desertowl

                                           

                                          Message was edited by: desertowl

                                          • 18. Re: Adobe CS6 file associations are all messed up
                                            Howard Barlow Community Member

                                            Thanks, desertowl. That is exactly what I have done. Still shows up as before. However, now Photoshop CS6 shows up when I select 'Open With', or 'Open in Camera Raw'. Everything is working as it should, except when I actually try to open the image straight from Bridge by left clicking on it.

                                            • 19. Re: Adobe CS6 file associations are all messed up
                                              PeggySue1617 Community Member

                                              I TRIED THIS AND GOT AS FAR AS HKEY_CLASSES_ROOT\Applications\ BUT PHOTOSHOP.EXE WASN'T LISTED.  WHAT DOES THAT MEAN???  PHOTOSHOP CS6 IS THE PROGRAM I AM USING, SO I KNOW IT IS INSTALLED.  THIS IS SO FRUSTRATING.

                                              • 20. Re: Adobe CS6 file associations are all messed up
                                                rinchenkundrol Community Member

                                                Curt Y said:

                                                "So I went into the Registry, HKEY_CLASSES_ROOT\Applications\Photoshop.exe\shell\open\command, and changed the (Default) from "C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe" "%1" to "C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe" "%1" (so changed CS5 to CS6) - and now I see 'Adobe Photoshop CS6' in my 'Open with' list"

                                                 

                                                MANY thanks to Curt Y and to TinusHDCA for this fix. I too was having troubles with CS6 file associations and at least have gotten InDesign straightened out.

                                                Prior to this fix I could open a file from within the program, but not outside of it. It was as if Win7 couldn't see CS6 at all. Now the proper Adobe icons populate where the file lives and I can double click to open InDesign. I'm kind of disgusted with Adobe's support though. Once tech support went off-shore, helpful and effective support seemed to disappear. Thank you community members!!

                                                 

                                                By the way, I didn't do any reg cleaning; only updating details in the registry from CS5.5 to CS6. Again, many thanks!

                                                • 21. Re: Adobe CS6 file associations are all messed up
                                                  desertowl Community Member

                                                  I know it is frustrating to go into the registry if you never been in it before. You need to make absolutly sure you are in the right place because their are a lot of things in the registry that look similar that govern other functions. Be very careful in the registry what you do in there.

                                                  I would suggest double check and make sure your in HKEY_CLASSES_ROOT\Applications\Photoshop.exe\shell\open\command

                                                   

                                                  You may be looking into the wrong folder for example in my system their is a adobe.photoshop.addon, that is not the right place to be but it looks similar because the rest of the way in there with shell/open/command you might think your in the right place, when you are in fact not.

                                                   

                                                  If you really don't have a photoshop.exe file I would wonder if maybe your on a shared server or perhaps on a cloud network, if so the problem would not be a local one but everyone on the network would have the same issue.


                                                  • 22. Re: Adobe CS6 file associations are all messed up
                                                    Narr GM Coro Community Member

                                                    Howard,

                                                     

                                                    I had the same problem. It took two steps to fully fix it.

                                                     

                                                    1) Correct the registry entry, as has been very well illustrated above. Now you will be able to right-mouse- 'Open With' Photoshop CS6 as normal. I think you already succeeded at that, and good.

                                                     

                                                    2) After this, now make a fresh start of Adobe Bridge CS6. Go into Edit>Preferences, and select File Type Associations. Go down the list and verify that any file types you are having trouble with (like JPEG or CompuServe GIF) are set to Adobe Photoshop CS6 on that line's right-hand pull down menu.

                                                     

                                                    Once you do both of these, all should work fine.

                                                     

                                                    By the way, changing the file associations in Bridge won't affect the Windows associations. I still have JPEGs open in one of the Windows picture viewers, while the same double-click within Bridge will open it in Photoshop. It's a nice combination, especially because Open With is always present on Windows.

                                                     

                                                    What seems to set of the original problem, since Adobe can't seem to duplicate it? I had run the Creative Suite cleaner either between CS3 and CS5, or CS5 and CS5.5, so there is no reason a CS3 Photoshop path should have been present, yet CS6 Bridge was trying to use one. I couldn't find it in the registry, and so presume it's some previous preferences/config file Bridge is trying to migrate.

                                                     

                                                    What is sure is that I had CS6 running as a trial with CS5.5 still installed. It worked perfectly then, but failed with these file association problems as soon as I uninstalled CS5.5.

                                                     

                                                    Hoping this helps Adobe discover their problem.

                                                    • 23. Re: Adobe CS6 file associations are all messed up
                                                      Howard Barlow Community Member

                                                      2) After this, now make a fresh start of Adobe Bridge CS6. Go into Edit>Preferences, and select File Type Associations.

                                                       

                                                      TADA! That is what I was missing. That did it. Thank you so much! All is well in my kingdom, now.

                                                      • 24. Re: Adobe CS6 file associations are all messed up
                                                        Narr GM Coro Community Member

                                                        Glad to hear it

                                                         

                                                        Cheers, Howard

                                                        • 25. Re: Adobe CS6 file associations are all messed up
                                                          pixelplume Community Member

                                                          Thank you desertowl!

                                                           

                                                          • 26. Re: Adobe CS6 file associations are all messed up
                                                            Jaime de Vos Community Member

                                                            Thanks for the info, this help with most of my problems. Although when I went into my file type associations overview I could see I had my work cut out for me, just about everything was linked to CS3...

                                                             

                                                            Anyway, I've been able to fix all my main programs and file types, but connection to the 64 bit versions seems impossible. Just one thing that bugs me is this, the file type icons don't look so good:

                                                             

                                                            http://i231.photobucket.com/albums/ee108/BiefstukFriet/filetypeicons.jpg

                                                            Notice the .indd and .psd files, their icons appear 'broken', as opposed to the .AI one, which works.

                                                            • 27. Re: Adobe CS6 file associations are all messed up
                                                              Gary Heller Community Member

                                                              Thanks all for taking the time to try and resolve this issue. For those of you having trouble finding "photoshop.exe" scroll down very slowly, its not listed with all the other "photoshop" items, rather its all alone somewhere in there. took me a while to find it, but its there.

                                                              I made the edit (CS5 to CS6) restarted the computer and still there is no option to open a jpeg in Photoshop when right clicking. even when I browse for a file to open with and select the photoshop.exe file in "Adobe>Photoshop CS6(64bit) it selects it and then comes back to the "open with" screen but still does not show Photoshop as an option. Lightroom 4.1 is there as well as everything else, except Photoshop.

                                                               

                                                              I reinstalled CS6 prior to the registry edit, that didnt help either.

                                                              • 28. Re: Adobe CS6 file associations are all messed up
                                                                J.Sarmiento Community Member

                                                                I used the CS Cleaner (http://www.adobe.com/support/contact/cscleanertool.html) and followed the steps its really easy.. but ur gonna have to re install you Creative Suite   all u do for the cleaner is open it up then select english (e) ->enter->Agree (Y)->enter->All (1) (which is the first option for a full clean i guess)->enter->Product Number its just basically asking you to input your choice number again (1)->enter and should tell u its all done then after u install CS again go to start-> default programs->associate file type->.psd for example->double click it and select Photoshop even though its probably already selected >.< but just do it again cuz it will refresh all the files on the coputer and whala you should c the correct file dysplay Heres pictures of my files before and after as proof idk if u managed to fix it but i recently got CS6 and drove me nuts tht there wasnt enough info on the web about this simple issue lol so i will post to help ppl in need !!

                                                                Capture.JPGCapture2.JPG

                                                                • 29. Re: Adobe CS6 file associations are all messed up
                                                                  Video_GUE Community Member

                                                                  This solved my problem. My issue started after installing CS6 while still having 5.5, then removing 5.5  Iwas unable to choose PP as a defulat program since I have it installed on a non system disk.   Changing the registry worked perfectly.

                                                                   

                                                                  http://forums.adobe.com/thread/1005273

                                                                  • 30. Re: Adobe CS6 file associations are all messed up
                                                                    pjpizza Community Member

                                                                    Thanks! That worked for me too

                                                                    • 31. Re: Adobe CS6 file associations are all messed up
                                                                      helenr22630677 Community Member

                                                                      Thank you ... your step by step help sorted my problem. Really appreciate the straight forward advice!