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1. Re: Reinstall of cs6 gives error report
Jeff A Wright May 15, 2012 2:53 PM (in response to djonbrooks)Are you able to successfully launch each of the applications? You can also utilize the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to review your installation logs.
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2. Re: Reinstall of cs6 gives error report
djonbrooks May 16, 2012 11:30 AM (in response to Jeff A Wright)I figured this out - so to anyone else who had this problem here's what I did. I had uninstalled the cs6 suite trial and tried to reinstall as stated above and when I tried to re-install i got the error messages shown above. Well i tried to unistall again and when I looked in my applications folder I noticed that there were still some lingering cs6 folders still hangin round- namely the AE, Ai, Id and Ps - these were not the applications just lingering folders like settings or whatnot so I used a free 3rd party program i have called "app cleaner" and drug each folder into app cleaner and then reinstalled and voila- it installed correctly. Note: when I drug the Ai cs6 residual folder into app cleaner there was a folder that said "Ai cs5.1 settings" i removed this folder from app cleaner so it would not delete that folder.
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3. Re: Reinstall of cs6 gives error report
Jeff A Wright May 16, 2012 12:44 PM (in response to djonbrooks)Thanks for the suggestions djonbrooks. I would just add please try using the uninstallers located in Applications/Utilties/Adobe Installers first to remove the software. If you still have difficulties I would recommend utilizing the cleaner tool prior to using App Cleaner. Details can be found at CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.





