6 Replies Latest reply on May 20, 2012 12:50 PM by Illyria2012

    Flash Player Installation Problem - Insufficient Priviliges

    Illyria2012

      Hi!

       

      I've been unable to install the latest version of Flash Player (.233) and keep getting the error message "insufficient priviliges" during the installation process.  I'm running Windows XP 32bit on my home computer and have "Computer Administrator" tied to my logon account.  I've even started the system in Safe Mode and used the Administrator account with the same results.  I've tried with both IE8 and Firefox with same results.  The Firefox error message focuses on the Flash Updater - Error 5 priviliges.  Is this a common problem or is there a specific solution?

        • 1. Re: Flash Player Installation Problem - Insufficient Priviliges
          chris.campbell Adobe Employee

          Could you try following the steps outlined in this FAQ?

           

          How do I fix Windows permission problems with Flash Player?

           

          In addition, try installing from the appropriate stand alone installer that you can download from this link:

           

          http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#ins tall_in_a_firewall_proxy_server_environment

          • 2. Re: Flash Player Installation Problem - Insufficient Priviliges
            Illyria2012 Level 1

            Chris,

             

            Thanks for the response - unfortunately neither approach worked.  I had tried the stand alone installer approach before without success but tried again.  And tried the SubinACL approach without success either.  Any other ideas?

             

            Illyria2012

            • 3. Re: Flash Player Installation Problem - Insufficient Priviliges
              pwillener Level 8

              Can you post the contents of the FlashInstall.log file in C:\Windows\system32\Macromed\Flash ?

              • 4. Re: Flash Player Installation Problem - Insufficient Priviliges
                Illyria2012 Level 1

                Hi Pat,

                 

                After I responded yesterday I was able to log on in Safe Mode as XP Administrator and run the SubinACL routine which resulted in partial success.  Flash 11 installed but has been crashing sometimes after partial runs and sometimes doesn't load at all.  In any case, here's the printouts for all runs since February:

                 

                 

                =O====== M/11.1.102.62 2012-02-21+00-31-02.046 ========

                0000 [I] 00000010 "C:\DOCUME~1\Frank\LOCALS~1\Temp\13.dir\InstallFlashPlayer.exe" -iv 4

                0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                0002 [W] 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11e_ActiveX.exe 5

                0003 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash11f.ocx

                0004 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_ActiveX.exe

                0005 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_ActiveX.dll

                0006 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                0007 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

                =X====== M/11.1.102.62 2012-02-21+00-34-37.828 ========

                 

                =O====== M/11.1.102.55 2012-02-21+00-25-51.453 ========

                0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11e_ActiveX.exe" -update activex

                0001 [I] 00000011 0

                =X====== M/11.1.102.55 2012-02-21+00-34-38.093 ========

                 

                =O====== M/11.2.202.228 2012-04-01+13-09-09.359 ========

                0000 [I] 00000010 "C:\DOCUME~1\Frank\LOCALS~1\Temp\13.dir\InstallFlashPlayer.exe" -iv 4

                0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                0002 [W] 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_ActiveX.exe 5

                0003 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash32_11_2_202_228.ocx

                0004 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_228_ActiveX.exe

                0005 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_228_ActiveX.dll

                0006 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                0007 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

                0008 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe

                0009 [W] 00001102

                0010 [W] 00001106

                0011 [I] 00000012

                =X====== M/11.2.202.228 2012-04-01+13-09-50.578 ========

                 

                =O====== M/11.1.102.62 2012-04-01+13-04-57.203 ========

                0000 [I] 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11f_ActiveX.exe" -update activex

                0001 [I] 00000011 0

                =X====== M/11.1.102.62 2012-04-01+13-09-51.062 ========

                 

                =O====== M/11.2.202.233 2012-04-14+17-57-13.339 ========

                0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 9

                0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                0002 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash32_11_2_202_233.ocx

                0003 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_233_ActiveX.exe

                0004 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_233_ActiveX.dll

                0005 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                0006 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

                0007 [W] 00001024 C:\WINDOWS\system32\FlashPlayerApp.exe 183

                0008 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe

                0009 [W] 00001106

                0010 [W] 00001106

                0011 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

                0012 [I] 00000012

                =X====== M/11.2.202.233 2012-04-14+17-57-21.151 ========

                 

                =O====== M/11.2.202.235 2012-05-18+00-36-36.812 ========

                0000 [I] 00000010 "C:\Documents and Settings\Frank\Local Settings\Temp\install_flash_player_32bit.exe" -iv 8 -install

                0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                0002 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

                0003 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

                0004 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                0005 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

                0006 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                0007 [W] 00001036 Software\Opera Software/Last CommandLine 2

                0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

                0009 [W] 00001036 Software\Opera Software/Plugin Path 2

                0010 [W] 00001036 Software\Opera Software/Plugin Path 2

                0011 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_2_202_235.dll

                0012 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_235_Plugin.exe

                0013 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                0014 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                0015 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

                0016 [W] 00001024 C:\WINDOWS\system32\FlashPlayerApp.exe 183

                0017 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe

                0018 [W] 00001106

                0019 [W] 00001106

                0020 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

                0021 [I] 00000012

                =X====== M/11.2.202.235 2012-05-18+00-36-39.656 ========

                 

                =O====== M/11.2.202.235 2012-05-18+00-53-47.875 ========

                0000 [I] 00000010 "C:\Documents and Settings\Frank\Local Settings\Temp\install_flash_player_32bit.exe" -iv 8 -install

                0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                0002 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                0003 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

                0004 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                0006 [W] 00001036 Software\Opera Software/Last CommandLine 2

                0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                0008 [W] 00001036 Software\Opera Software/Plugin Path 2

                0009 [I] 00000014 C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_2_202_235.dll

                0010 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_2_202_235_Plugin.exe

                0011 [I] 00000017 C:\WINDOWS\system32\Macromed\Flash

                0012 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                0013 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

                0014 [W] 00001024 C:\WINDOWS\system32\FlashPlayerApp.exe 183

                0015 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe

                0016 [W] 00001106

                0017 [W] 00001106

                0018 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

                0019 [I] 00000012

                =X====== M/11.2.202.235 2012-05-18+00-53-50.156 ========

                • 5. Re: Flash Player Installation Problem - Insufficient Priviliges
                  pwillener Level 8

                  Thank you for the log; it appears that some files could not be deleted during the install.

                   

                  Can you try a clean install, as described in http://forums.adobe.com/thread/928315

                  then again use the offline installer from Chris' earlier link.

                  • 6. Re: Flash Player Installation Problem - Insufficient Priviliges
                    Illyria2012 Level 1

                    Pat,

                     

                    Thanks - the clean install seems to have worked (at least so far with all the apps I've tried).  Appreciate the help.