Jeff: Download instructions reference this forum…

Really would depend on why someone was banned from the forums in the first place and the severity of the ban.  The forums is another method we are using to support and engage with our users.  If the product is current or the previous version, as long as they also have not been banned from contacting support, they should be able to contact our support team via phone or chat.

For prior than previous versions or beta versions of the software the forums are the only support option available.