13 Replies Latest reply: Aug 5, 2013 10:46 PM by Noel Carboni RSS

    Missing 3d tools in Photoshop CS6 extended

    Phil Scarsbrook Community Member

      Hi everyone, I thought that I would seek help here before I endure the agony of Adobe technical help. I just installed the upgrade to CS6 Design and Web Premium yesterday. Received my email for the free upgrade yesterday morning and all went fine for the download and install as far as I can tell.

       

      Both the flash screen as well as the about Photoshop screen show CS6 extended, yet I have no 3D tools at all, either in the menu or toolbar. This is the case both with my laptop and desktop.

       

      I have the latest drivers for my video cards and "use graphic processor" is checked in preferences.  Am I just being stupid and missing something (entirely possible), or does anyone had a similar problem or any suggestions.

       

      desktop system specs:

      Windows XPpro 32bit service pack 3

      graphics card: ATI Radeon HD 5450

      4 gigs RAM

      425 gigs free on scratch disk

       

      Thanks in advance for any suggestions

        • 1. Re: Missing 3d tools in Photoshop CS6 extended
          Curt Y Community Member

          CS6 with 3 D does not work with XP OS.

           

          Will have to migrate to Win 7 and 64 bit with 8 gigs of ram for all the benefits.

          • 2. Re: Missing 3d tools in Photoshop CS6 extended
            Phil Scarsbrook Community Member

            Thanks Curt,

            Looking to replace this old machine with an Windows 7 machine as soon as IT upgrades our current network . THanks again for the help. Phil

            • 3. Re: Missing 3d tools in Photoshop CS6 extended
              mobiusm

              i have the same problem, that i don't have eny 3d options, bars or tool and i have win 7, so can you please help me?

               

              desktop system specs:

               

              win 7 ultimate 64 bit tha latest servise pack

              graphics card: GeForce GT 530

              4 gigs of ram

              593 of free disc space

              • 4. Re: Missing 3d tools in Photoshop CS6 extended
                Baljeet S. Juneja Adobe Employee

                Hi,

                 

                PS CS6 comes in two flavors, Extended and Standard

                 

                PS CS 6 extended has 3D features but on the other hand Standard version doesnt have these features.

                So, there may be  a possibility that you may have purchased Standard version.

                 

                Thanks,

                Baljeet

                • 5. Re: Missing 3d tools in Photoshop CS6 extended
                  Phil Scarsbrook Community Member

                  Just to confirm Curt's correct answer (thanks again) and to help anyone else with the same issue,I installed a SSD drive and updated to Windows 7. Just like magic, the 3d tools appeared.

                  • 6. Re: Missing 3d tools in Photoshop CS6 extended
                    A1.T3Rry

                    iam facing this problem too here is my system info

                     

                    Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

                    Operating System: Windows 7 64-bit

                    Version: 6.1

                    System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

                    Physical processor count: 2

                    Logical processor count: 4

                    Processor speed: 2394 MHz

                    Built-in memory: 3959 MB

                    Free memory: 1913 MB

                    Memory available to Photoshop: 3366 MB

                    Memory used by Photoshop: 80 %

                    Image tile size: 128K

                    Image cache levels: 4

                    OpenGL Drawing: Enabled.

                    OpenGL Drawing Mode: Normal

                    OpenGL Allow Normal Mode: True.

                    OpenGL Allow Advanced Mode: True.

                    OpenGL Allow Old GPUs: Not Detected.

                    Video Card Vendor: ATI Technologies Inc.

                    Video Card Renderer: AMD Radeon HD 6500M/5600/5700 Series

                    Display: 1

                    Display Bounds:=  top: 0, left: 0, bottom: 768, right: 1366

                    Video Card Number: 1

                    Video Card: AMD Radeon HD 6500M/5600/5700 Series

                    OpenCL Unavailable

                    Driver Version: 8.980.0.0

                    Driver Date: 20120611000000.000000-000

                    Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

                    Video Mode: 1366 x 768 x 4294967296 colors

                    Video Card Caption: AMD Radeon HD 6500M/5600/5700 Series

                    Video Card Memory: 1024 MB

                    Video Rect Texture Size: 16384

                    Serial number: 92628701192123445467

                    Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

                    Temporary file path: C:\Users\DELL50~1\AppData\Local\Temp\

                    Photoshop scratch has async I/O enabled

                    Scratch volume(s):

                      E:\, 132.1G, 34.3G free

                      D:\, 68.4G, 12.5G free

                      C:\, 97.6G, 17.7G free

                    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

                    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

                    Additional Plug-ins folder: not set

                     

                     

                    Installed components:

                       A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

                       ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

                       adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                       AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

                       AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

                       AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                       AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

                       AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                       AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

                       AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

                       adobe_caps.dll   Adobe CAPS   6,0,29,0  

                       AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

                       ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                       aif_core.dll   AIF   3.0   62.490293

                       aif_ocl.dll   AIF   3.0   62.490293

                       aif_ogl.dll   AIF   3.0   62.490293

                       amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

                       ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

                       AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                       AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                       Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

                       BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

                       boost_date_time.dll   DVA Product   6.0.0  

                       boost_signals.dll   DVA Product   6.0.0  

                       boost_system.dll   DVA Product   6.0.0  

                       boost_threads.dll   DVA Product   6.0.0  

                       cg.dll   NVIDIA Cg Runtime   3.0.00007  

                       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                       CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

                       CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

                       data_flow.dll   AIF   3.0   62.490293

                       dvaaudiodevice.dll   DVA Product   6.0.0  

                       dvacore.dll   DVA Product   6.0.0  

                       dvamarshal.dll   DVA Product   6.0.0  

                       dvamediatypes.dll   DVA Product   6.0.0  

                       dvaplayer.dll   DVA Product   6.0.0  

                       dvatransport.dll   DVA Product   6.0.0  

                       dvaunittesting.dll   DVA Product   6.0.0  

                       dynamiclink.dll   DVA Product   6.0.0  

                       ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

                       FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

                       filter_graph.dll   AIF   3.0   62.490293

                       hydra_filters.dll   AIF   3.0   62.490293

                       icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                       icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                       image_compiler.dll   AIF   3.0   62.490293

                       image_flow.dll   AIF   3.0   62.490293

                       image_runtime.dll   AIF   3.0   62.490293

                       JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

                       LogSession.dll   LogSession   2.1.2.1640  

                       mediacoreif.dll   DVA Product   6.0.0  

                       MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                       msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                       msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                       msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                       msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                       msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                       msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                       msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                       pdfsettings.dll   Adobe PDFSettings   1.04  

                       Photoshop.dll   Adobe Photoshop CS6   CS6  

                       Plugin.dll   Adobe Photoshop CS6   CS6  

                       PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

                       PSArt.dll   Adobe Photoshop CS6   CS6  

                       PSViews.dll   Adobe Photoshop CS6   CS6  

                       SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                       ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

                       tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                       TfFontMgr.dll   FontMgr   9.3.0.113  

                       TfKernel.dll   Kernel   9.3.0.113  

                       TFKGEOM.dll   Kernel Geom   9.3.0.113  

                       TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                       updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                       WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

                       wu3d.dll   U3D Writer   9.3.0.113  

                     

                     

                     

                     

                    Required plug-ins:

                     

                     

                       Accented Edges 13.0

                       Adaptive Wide Angle 13.0

                       ADM 3.11x01

                       Angled Strokes 13.0

                       Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Bas Relief 13.0

                       BMP 13.0

                       Camera Raw 7.0

                       Chalk & Charcoal 13.0

                       Charcoal 13.0

                       Chrome 13.0

                       Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Color Halftone 13.0

                       Colored Pencil 13.0

                       CompuServe GIF 13.0

                       Conté Crayon 13.0

                       Craquelure 13.0

                       Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Crop and Straighten Photos Filter 13.0

                       Crosshatch 13.0

                       Crystallize 13.0

                       Cutout 13.0

                       Dark Strokes 13.0

                       De-Interlace 13.0

                       Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Diffuse Glow 13.0

                       Displace 13.0

                       Dry Brush 13.0

                       Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Embed Watermark 4.0

                       Extrude 13.0

                       FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Fibers 13.0

                       Film Grain 13.0

                       Filter Gallery 13.0

                       Fresco 13.0

                       Glass 13.0

                       Glowing Edges 13.0

                       Grain 13.0

                       Graphic Pen 13.0

                       Halftone Pattern 13.0

                       HDRMergeUI 13.0

                       IFF Format 13.0

                       Ink Outlines 13.0

                       JPEG 2000 13.0

                       Lens Blur 13.0

                       Lens Correction 13.0

                       Lens Flare 13.0

                       Liquify 13.0

                       Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Mezzotint 13.0

                       MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Mosaic Tiles 13.0

                       Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Neon Glow 13.0

                       Note Paper 13.0

                       NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Ocean Ripple 13.0

                       Oil Paint 13.0

                       OpenEXR 13.0

                       Paint Daubs 13.0

                       Palette Knife 13.0

                       Patchwork 13.0

                       Paths to Illustrator 13.0

                       PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Photocopy 13.0

                       Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Pinch 13.0

                       Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Plaster 13.0

                       Plastic Wrap 13.0

                       PNG 13.0

                       Pointillize 13.0

                       Polar Coordinates 13.0

                       Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Poster Edges 13.0

                       Radial Blur 13.0

                       Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Read Watermark 4.0

                       Reticulation 13.0

                       Ripple 13.0

                       Rough Pastels 13.0

                       Save for Web 13.0

                       ScriptingSupport 13.0

                       Shear 13.0

                       Smart Blur 13.0

                       Smudge Stick 13.0

                       Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Spatter 13.0

                       Spherize 13.0

                       Sponge 13.0

                       Sprayed Strokes 13.0

                       Stained Glass 13.0

                       Stamp 13.0

                       Sumi-e 13.0

                       Targa 13.0

                       Texturizer 13.0

                       Tiles 13.0

                       Torn Edges 13.0

                       Twirl 13.0

                       Underpainting 13.0

                       Vanishing Point 13.0

                       Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Water Paper 13.0

                       Watercolor 13.0

                       Wave 13.0

                       WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       Wind 13.0

                       Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

                       ZigZag 13.0

                     

                     

                    Optional and third party plug-ins: NONE

                     

                     

                    Plug-ins that failed to load: NONE

                    Flash:

                       Mini Bridge

                       Kuler

                    Installed TWAIN devices: NONE

                    • 7. Re: Missing 3d tools in Photoshop CS6 extended
                      Gene3000

                      I installed Photoshop C6 Extended on a Windows 7, 64-bit laptop and activated it and I don't get any 3-D. I removed the program and reinstalled it but still no 3D. It's a late model, media HP laptop with plenty of power, a good video card and plenty of memory.

                       

                      Anyone have any ideas?

                      Thanks.

                      • 8. Re: Missing 3d tools in Photoshop CS6 extended
                        Noel Carboni Community Member

                        A1.T3Rry wrote:

                        Video Card: AMD Radeon HD 6500M/5600/5700 Series

                        Driver Date: 20120611000000.000000-000

                         

                        Install ATI Catalyst 13.4.

                         

                        -Noel

                        • 9. Re: Missing 3d tools in Photoshop CS6 extended
                          Noel Carboni Community Member

                          Gene3000 wrote:

                           

                          It's a late model, media HP laptop with plenty of power, a good video card and plenty of memory.

                           

                          Anyone have any ideas?

                           

                          It might be helpful if you'd list the specs to define what you believe is "plenty".  Photoshop requires at least 512 MB of VRAM.   It's also important to have up-to-date display drivers that provide modern, bug-free OpenGL support.

                           

                          Like the previous poster, please look in your Help - System Info display for specifics.

                           

                          -Noel

                          • 10. Re: Missing 3d tools in Photoshop CS6 extended
                            Gene3000 Community Member

                            Thank you for your feedback, Noel.

                             

                            The laptop is an HP Pavilion DV7 with 4.00 GB of RAM. AMD Turion II Ultra Dual Core Mobile M600 processor, 2.4 GHz. Windows 7 Home Premium, SP-1. The  display drivers are up to date. The video card is an ATI Mobility Radeon, HD4650 with 3-D business and gaming graphics. No conflicts in Device Manager, etc.

                             

                            The thing is, I had the 3D capability in Photoshop before. Now I don't. The computer runs fine, only no 3-D in Photoshop C6 Extended, Here's the other thing: I also run Photoshop CS 5.1, 64 bit, version 12.1, and it does have 3-D which I use.

                             

                            Specs:

                            Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

                            Operating System: Windows 7 64-bit

                            Version: 6.1 Service Pack 1

                            System architecture: AMD CPU Family:15, Model:6, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3

                            Physical processor count: 2

                            Processor speed: 2393 MHz

                            Built-in memory: 4092 MB

                            Free memory: 2073 MB

                            Memory available to Photoshop: 3480 MB

                            Memory used by Photoshop: 58 %

                            Image tile size: 132K

                            Image cache levels: 4

                            OpenGL Drawing: Enabled.

                            OpenGL Drawing Mode: Advanced

                            OpenGL Allow Normal Mode: True.

                            OpenGL Allow Advanced Mode: True.

                            OpenGL Allow Old GPUs: Not Detected.

                            Video Card Vendor: ATI Technologies Inc.

                            Video Card Renderer: ATI Mobility Radeon HD 4650

                            Driver Version: 8.632.1.2000

                            Driver Date: 20090817000000.000000-000

                            Video Card Driver: atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

                            Video Mode: 1600 x 900 x 4294967296 colors

                            Video Card Caption: ATI Mobility Radeon HD 4650

                            Video Card Memory: 1024 MB

                            Video Rect Texture Size: 8192

                            Zombie NO VERSION

                            Plug-ins that failed to load: NONE

                             

                            I do graphics design work and I'm supposed to be computer literate, or so they tell me. But this one has me stumped.

                            Appreciate any feedback.

                            Thank you for your help.

                            • 11. Re: Missing 3d tools in Photoshop CS6 extended
                              Chris Cox Adobe Employee

                              You need to update that 4 year old video card driver.

                               

                              Does the 3D menu show at all?  It would be missing if you had a standard license instead of extended.

                              If it is there, but grayed out, then something is preventing the 3D features from working (like bugs in the video driver).

                              • 12. Re: Missing 3d tools in Photoshop CS6 extended
                                Gene3000 Community Member

                                Thank you, Chris. The 3D menu does not show up at all. It's not the video card because the 3D menu does indeed show up in my Photoshop Extended version 5.

                                I purchased version C6 Extended on the Internet and it looks like they sent me version C6 NOT Extended. I will investigate.

                                Thanks again.  

                                • 13. Re: Missing 3d tools in Photoshop CS6 extended
                                  Noel Carboni Community Member

                                  The serial number determines whether you will see the 3D menu or not.  It's the exact same software.

                                   

                                  If you were given a Standard edition serial number when you purchased Extended, you'll need to call Adobe customer service.

                                   

                                  -Noel