5 Replies Latest reply on May 21, 2012 2:58 PM by chris.campbell

    Flash Player fails to install (Mac 10.6.4)


      Have checked the Forum & FAQ pages. The reason for the update is that on YouTube the video box was suddenly appearing as a solid black square. Decided to update, and after downloading attempted to install. The error message "Failed to install. Contact support," appeared with each attempt.


      A screen image of the installation log:Screen shot 2012-05-17 at 2.10.32 AM.png

      Oddly, now Firefox crashes upon starting, so I'm unable to verify whether videos are able to be viewed in a different browser. This is the first time attempting to use Firefox in a couple months. No idea what is up with it.


      I'd appreciate any guidance.