moving to the Premiere Elements forum
Welcome to the forum.
I would start with this ARTICLE, which begins with a checklist for getting everything set up for PrE, then goes into a series of links for tuning up one's computer and OS, and then has links for troubleshooting issues.
If nothing helps, there is a link to an article on posting all of the info, that people will need to remotely troubleshoot issues.
No, none of these things are helping. Sending me a bunch of fix it articles
that I can already get online was not the solution I was looking for. I had
the same issue when I was trying to use the trial version.
So maybe the software has an issue. I am using a windows vista operating
system. So when I was posting to the forum, I saw the announcement about
the mac os issue. So i tied to do one of the things mentioned there. That
was try and open the program while clicking ContrlShiftfunction key.
The program opens properly then and I am able to work. But that is a really
silly way to launch a program. maybe one of your developers need to check
why there is an issue when I have followed all instructions.
I am sorry that all those articles do not help you.
Would it have been better if Ihad re-typed everything for you?
It looks like you need to go to the link to The Case of the Unexplained, as nothing else is useful.
For remote troubleshooting, furnishing the info, as detailed in this ARTICLE will be the place to start.
No, you didn't need to retype everything for me. I am looking for a
solution so that I can launch the product that I bought. I am not looking
for sarcasm. Troubleshooting shouldn't be so difficult.
Now I will have to search for return/exchange options since it is not
launching by double clicking like every program does.
I am a customer, looking for a solution. I have no desire to waste your
time, and in the same vein I have no desire to waste my time trying to
troubleshoot things that shouldn't even be a problem with a new product to
So please try to help. I did follow your instructions in the article and
installed all the windows updates etc that were mentioned. The launch still
gives me problems.
Also, I tried the GSpot codec convertor and even though it says that all
necessary codecs are installed for a particular avi file, Premiere still
will not open it to allow me to edit it. (In this case I opened Premiere 10
using by clicking CntrlShiffunction.)
This is a user to user forum, with the space provided by Adobe for users to help each other... this is not Adobe support
As far as I know, Adobe provides free telephone support for install issues... which may be your problem
In the US - Adobe General support 800-833-6687 M-F 5am-7pm Pacific
In the US - Adobe Install Problems 800-642-3623
In the US - Adobe Activation 866-772-3623 Open 24/7
I will wager that the "solution" to your problem is in those articles somewhere.
As we know absolutely zero about your system, any direct comment on a "fix," will be but a guess. We can do that for days, and get no closer.
If you want the "quick fix," you need to make it as easy on us, as you possibly can.
When the program crashes/hangs, what does Event Viewer (if you are on Windows) say was happening? That would be a very good place to start, as soon as we know about your computer, and your OS.
Sorry, my mistake. This was the only place I found on the Support page for
Thanks for trying to help.
Thanks for trying to help Bill. Since this was the only place listed on the
support area to ask a question, I assumed this was somehow Adobe Customer
Support. I didn't realize it is a user to user help.
I did go through your article and installed all that I was supposed to
install. Still is not working.
Again, thank you for trying to help. I will try customer support.
I am not looking for sarcasm.
Let's address that for a moment.
I replied to your OP about 8 mins. after it was moved here. Much of that time was gathering the links to those articles, most of which I wrote, and have bookmarked. Each contains several links (one, probably 15 links).
In ~ 30 mins. you report that there was nothing helpful in any of those articles or the ones linked to, from them. Though I wrote the articles (most anyway), it would have taken me that long to read each article, and just open the links, with almost zero time to do any of the things suggested. Just tracking down error and warning messages in Event Viewer, and following the links in any of those, would have taken at least that long.
You state that you had the same issues with the trial version.
I had the same issue when I was trying to use the trial version.
In the world of troubleshooting, this is a pretty fair indicator that there is something wrong with your computer, or your OS. If nothing else, it indicates that a problem existed before your recent installation of PrE.
Now I will have to search for return/exchange options since it is not launching by double clicking like every program does.
Actually, Adobe makes this part very easy. Just return their software, within 30-days of purchase, and you get your money back.
Sorry that I could not help you,