Playback stuck at splash page

[jeffcaddick]

This may be a Flash Player, rather than Presenter, issue - but I need to start somewhere.

I'm getting reports from users that a course we created in Presenter launches, but gets stuck at the "Adobe Presenter" with the circling arrow splash page. Local IT has indicated that this happens on all of their locked down computers. If IT logs in as Admin and does nothing but launch that course, it launches completely successfully and moves to the content - and all subsequent users have the same successful experience under any account.

That's implying that something is updating automatically upon launch under the Admin login that isn't getting updated under the standard login.

What things can I be looking at (or directing IT to look at)? Is there a setting in Presenter I'm using that could be causing this? Is there something about the login restrictions that I should be directing them to examine? Any ideas would be greatly appreciated.

Thanks
Jeff

[Guest]

Hi Jeff

You mean to say the course launces successfully under admin mode and not in other user mode?

Can you please try the global security settings of the flash player?

I think under user mode the published output cannot access files on the system

Thanks

Mahesh

[jeffcaddick]

(Gah... I responded to this just after you posted, but didn't verify that it posted... which apparently it didn't. Sorry for the delay.)

Yes. I should clarify that it's being delivered via LMS, not run locally. It's a SCORM-based course.

When the non-admin user clicks launch, the grey "Adobe Presenter" splash screen (pre-loader, really, I guess) is as far as they get. If an admin user logs in to the same computer and launches the course, it plays fine for the admin and any subsequent user, admin or not.

I'm not sure what to look for in the global security settings. Can you be more specific?

[jeffcaddick]

This is still a problem at our sites. Does anyone have any hints. I've been researching this on and off for months now and have come up with nothing.

[Jorma_at_CoSo]

Can they launch the presentation off of another server? Is port 1935 blocked on the network?

[jeffcaddick]

Does anyone have any thoughts on this? This is really frustrating an entire site's worth of people - especially the IT staff responsible for that location.