2 Replies Latest reply on May 18, 2012 1:57 PM by brian01kenney

    problems installing mac flash player

    brian01kenney

      I have tried repeatedly to uninstall existing Flash Player and install Flash Player 11 (11.2.202.235) on a Mac OSX 10.6.8 64-bit system running Safari (64-bit), without success. 

       

      The dialog box says that installation was successful, and if you check Apple / System Preferences / Flash Player / Advanced / Updates, it indicates that "Plug-in version 11.2.202.235 is installed.",

       

      but if I try to run anything requiring Flash, it does not work, and when I go to

      http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

      under Flash Player Help / Find Version / Flash Player

      1. Check if Flash Player is installed on your computer

      I see a blank gray box, indicating that Flash Player is not installed.

      I have followed all of the instructions on Flash Player Help / Installation Problems / Mac OS and uninstalled and reinstalled flash multiple time, with firewalls and antivirus system disabled and everything active force quit, and I get exactly the same results ... Flash appears to be installed, but does not work ... any suggestions?