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Your output is .... WinHelp? WebHelp?
My primary layout is WinHelp 4, at least that's what it does by default when I click the Generate button. :-)
RH7 for Word and Word 2003. XP is my OS.
Sorry that no-one is coming up with help for you on this. I hope you have found a solution. You have of course checked the presence and accuracy of the header symbols - I'm sure you understand them.
I myself have no experience of RH7 but when it happens in RHX5 it seems to be misplaced/inaccurate hidden bookmarks. A trick that works sometimes is to CUT the text paragraph by paragraph, test the jump and if OK then paste the para back. If the jump is still faulty, delete the para and re-type it, hoping that the hidden error is deleted too.
Do you know where the .doc came from?
A wild thought...
While it might appear that the topic is opening in the mddle, the link might actually be to the bottom of the topic (such as a footer). That is, if there is no empty space beyond the ending BODY tag, the content at the top of the active screen would not be the content being linked to. Got that?
As a test, open one of the topics at issue, and add a couple of dozen carriage returns at the bottom of the topic. Then when you link to that topic, what appears at the top of the screen? If it's the last line of content, then the footer is the culprit. Or not; it might be your developers using incorrect context-sensitive calls from the app. If that's the case, someone else would have to help you with the Winhelp calls (you might want to close this topic and start up a new one in the Winhelp forum).