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1. Re: My Orders page is displaying nothing
Jeff A Wright May 18, 2012 1:45 PM (in response to jbtowey@comcast.net)Have you contacted out support team? They can look into the specifics of your order.
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2. Re: My Orders page is displaying nothing
jbtowey@comcast.net May 18, 2012 2:44 PM (in response to Jeff A Wright)Not yet. It isn't just the most recent order that is missing, all past orders are missing too.
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3. Re: My Orders page is displaying nothing
jbtowey@comcast.net May 18, 2012 3:02 PM (in response to jbtowey@comcast.net)Contacted support and they acknowledged and issue. They have a workaround URL available.
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4. Re: My Orders page is displaying nothing
Jeff A Wright May 18, 2012 3:04 PM (in response to jbtowey@comcast.net)Then yes I would recommend contacting our support team as they can look into your particular situation directly. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.
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5. Re: My Orders page is displaying nothing
glenbarney2 Jun 19, 2012 1:13 PM (in response to Jeff A Wright)This is also happening to me. The My Orders screen is blank. I have called Adobe twice. Twice I have gone through the pain of being transferred around to different people who still can't help me. Twice I've had tickets created, only to have them marked as "Withdrawn" three days later without any contact at all.
Is there anyone at Adobe who can actually HELP with this problem? Workaround or not, the screen is clearly broken! What else in my account is about to break? I'm not feeling much confidence in ordering from Adobe right now.
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6. Re: My Orders page is displaying nothing
jbtowey@comcast.net Jun 20, 2012 5:59 AM (in response to glenbarney2)I called the support line and they gave me an alternate URL.
I don’t think anyone at Adobe is actually working on identifying the root cause and providing a fix. Very disappointing.
They have a similar problem with Creative Cloud. I signed up for a trial account, downloaded one item and now my account page is empty. I guess I won't be buying any of that!
Anyhow, here is the workaround they gave me:
https://store1.adobe.com/cfusion/store/html/index.cfm?store=OLS-US&event=displayOrderHisto ry&nr=0
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7. Re: My Orders page is displaying nothing
HelenWLee Jun 20, 2012 6:36 AM (in response to jbtowey@comcast.net)I have the same problem. Chatted with support, nobody knew anything about this problem or any fix.
Products does show under "My products" though.
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8. Re: My Orders page is displaying nothing
HowardInBaja Sep 4, 2012 12:54 PM (in response to jbtowey@comcast.net)Yes, this is still happening in Sept 2012. No one at support seems to be able to deal with it. Thanks so much for your workaround URL, it's the only way I could get PS CS6 upgrade. BTW, my order page is completely blank on the normal URL. I have orders going back 12 years and one from March 2012 that isn't evens showing up. My products page shows everything as expected. Hard to trust Adobe any longer. Glad I didn't opt for cloud yet. Just imagine the issues...



