15 Replies Latest reply on Jul 13, 2014 4:39 PM by sidneydavenport

    InDesign CS6 Crashes at launch

    dskk Level 1

      I installed ID CS6 from Creative Cloud. I am running Win 7 Pro 64x. Every time splash screen gets to "Starting service registry" ID crashes. I have not been able to start ID at all. All other applications work, PS 6, Ai 6, Acrobat X but not ID. I have uninstalled previous versions of Creative Suite and installed them back, uninstalled ID 6 and installed back. Nothing helps. Win application event shows error: Faulting module path C:\........CoolType.dll and ntdll.dll

      Help me!

        • 1. Re: InDesign CS6 Crashes at launch
          SMabille Level 1



          Similar issue here. Uninstalled CS5 before installing CS6 (but it seems that uninstaller left a lot of files, I now deleted any visible traces, run ccleaner to fix many registry letfovers too). Reinstalled same problem.


          Application log a bit different:

          Faulting application name: InDesign.exe, version:, time stamp: 0x4f72c3ee

          Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319

          Exception code: 0xe06d7363

          Fault offset: 0x0000b9bc

          Faulting process id: 0x1a48

          Faulting application start time: 0x01cd390e6613abf3

          Faulting application path: D:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe

          Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

          Report Id: adbe67b1-a501-11e1-984b-005056c00008


          Fault bucket 2960236122, type 1

          Event Name: APPCRASH

          Response: Not available

          Cab Id: 0



          Problem signature:

          P1: InDesign.exe


          P3: 4f72c3ee

          P4: KERNELBASE.dll

          P5: 6.1.7601.17651

          P6: 4e211319

          P7: e06d7363

          P8: 0000b9bc




          Also have other fault:

          Faulting application name: InDesign.exe, version:, time stamp: 0x4f72c3ee

          Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e

          Exception code: 0x40000015

          Fault offset: 0x0008d6fd

          Faulting process id: 0x1ef4

          Faulting application start time: 0x01cd390a85568c79

          Faulting application path: D:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe

          Faulting module path: C:\Windows\system32\MSVCR100.dll

          Report Id: d47cfae4-a4fd-11e1-984b-005056c00008




          Also unable to open a ticket with Adobe, seems the link from the website is invalid/donw.... great start!

          • 2. Re: InDesign CS6 Crashes at launch
            d.p.middleton Level 1

            This is an issue with CS6, see http://forums.adobe.com/message/4432510


            As a work-around run InDesign CS6 as an administrator. Of course, if your work environment allows elevated privileges for e.g. InDesign.






            • 3. Re: InDesign CS6 Crashes at launch
              will_thing Level 1

              I have the same issue, however running as Admin doesn't help either. Anyone else find a solution?

              • 4. Re: InDesign CS6 Crashes at launch
                Kwik-E-Mart Level 1

                I am having the same issue. I can temorarily get InDesign to start by holding Ctrl-Alt-Shift and answer yes to "do you want to delete the preferences file" but it only boots a few times before I have to do that again. Works great if I can get it started. Win7-64 etc.


                Anyone have a better solution? Adobe?

                • 5. Re: InDesign CS6 Crashes at launch
                  ttblum Level 1

                  Same problem. Nothing works. I am the admin, Ctrl+Alt+Shift clears preferences, but app doesn't launch. Adobe, speak up here. This is money down the drain.

                  • 6. Re: InDesign CS6 Crashes at launch
                    Manish-Sharma Employee Moderator

                    Hi All  ,


                    I know you people are facing the same issue that is the crash at the startup of Indesign but the reason from crash could be different for each one of you.


                    It could be corrupt font , User profile issues , corrupt preferences etc.


                    I would suggest please follow the steps in the below given article and then check :-


                    For Windows:- http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html

                    For Mac:- http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

                    1 person found this helpful
                    • 7. Re: InDesign CS6 Crashes at launch
                      ttblum Level 1

                      OK, Step 6 Disable extensions worked for me. I found one (or two) that I have to keep disabled: Package & Pre. With those off, the app seems to work. TB

                      • 8. Re: InDesign CS6 Crashes at launch
                        Peter Spier Most Valuable Participant (Moderator)



                        In your situation I'd be tempted to uninstall, run the clean script (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3) and try again.

                        • 10. Re: InDesign CS6 Crashes at launch
                          ttblum Level 1

                          This did the trick. I'm up and running with 6.

                          • 11. Re: InDesign CS6 Crashes at launch
                            DJ Carey Level 1

                            SOLVED FOR ME! Hopefully this will work for you...



                            InDesign hangs on "Starting Up Service Registry..." followed by a Windows Error Box saying that "Adobe InDesign CS6 has stopped working."


                            WORKING SOLUTION:

                            I've been having the same InDesign crash on startup all day and after trying and failing at just about every suggested fix I was able to find a solution. Essentially, this all boiled down to a corrupted font that I had installed on my system (Win X64). I went into my font manager and disabled all the fonts that I had installed, which left only the system fonts, ran InDesign and it started up perfectly. This makes sense since InDesign is so dependent on font files for it to run properly. You'd figure Adobe would at least update the app to include some kind of diagnostic to detect something like this, but I'm just happy it's fixed.


                            If you are running a font manager, just uninstall/deactivate any manually installed fonts. If it works for you then you can start turning on font sets to isolate the corrupted font from there.



                            • Reset default printer
                            • Rename SING folder
                            • Move or rename the BIB.dll file
                            • Rename C:\Users\<username>\AppData\Roaming\Adobe\InDesign folder to "InDesignOLD"
                            • Rename C:\Program File (x86)\Adobe\Adobe InDesign to "Adobe InDesignOLD"
                            • Create a new Window 7 Admin user, remove InDesign, Set up an "msconfig" Selective Start Profile, reinstall as the new admin, re-enable normal profile


                            PS. Adobe's knowledge seems to be highly deficient in this issue and after spending over 2 hours on a live chat and messing up my system with new Win7 user accounts and software uninstall/installs I came to this solution independent of them. They will most likely send you on a wild goose chase if your problem is similar to this. I recommend trying the forum-posted solutions first.

                            1 person found this helpful
                            • 12. Re: InDesign CS6 Crashes at launch
                              James from Denver Level 1

                              I'm the admin on my Windows 8 64-bit machine, and after trying step 6 (disabling all extensions which were not locked) it still didn't work.  Just to try something different, I right-clicked on the icon, and said start as Admin, and it worked.  I re-enabled all the previously disabled extensions, and tried it again, and as long as I right click, and start it as admin, it works.  (Wondering if there's any issue with me running it as admin...)  Oh, by the way, I've got a Solid State Drive (SSD) as my C:\ drive, so during my install of Windows 8 I relocated the users directory to E:\ because I wanted to minimize the impact on my system drive.  Also, after installing the Adobe Application Manager, I changed the preferences to install to E:\Adobe. (Just thought I'd mention the "non-standard" tweaks I did.)

                              • 13. Re: InDesign CS6 Crashes at launch
                                Manish-Sharma Employee Moderator

                                Hi James from Denver,


                                We have a known issue with Indesign CS6 when we have the User profile moved to the different drive.

                                I have discussed the issue on the following thread which could be useful.



                                • 14. Re: InDesign CS6 Crashes at launch
                                  Lifetime HF Level 1

                                  I have had a similar issue using InDesign CC - whenever I select the type tool the program crashes. After a call to Adobe we tried using on a different Admin profile which cured the problem. Since reading on here I turned off all non-system fonts and now it works perfectly.


                                  Will try only turning on essential fonts until I find the one that kills it...

                                  • 15. Re: InDesign CS6 Crashes at launch
                                    sidneydavenport Level 1

                                    Indesign CS6 hung at "Starting Up Service Registry..." -- no error message . The solution from DJ Carey, above, worked perfectly.


                                    Windows 7 64-bit