34 Replies Latest reply on Oct 29, 2016 8:06 PM by abeart AJ

    trying to import video"Could not complete your request because it is not the right kind of document"

    izzysanime Level 1

      When I try to import a video into Photoshop CS6 I get the error: "Could not complete your request because it is not the right kind of document".

      I have tried multiple formats with no luck. 

      I was able to improt it into Photoshop CS5 by dragging and dropping.

      Im using Photoshop CS 6 64bit, have tried 32bit with no luck

       

      If I try to drag and drop it, I get this error: could not place the document. Because no parser or file format can open the file. 

      I have tried opening a .mov, and a .avi file. I thought it might be a codec thing but why can cs5 open it but not cs6?

       

      I noticed other posts with the same issue but they did not get resolved.  Any help would be great.

       

      Thanks,
      Josh